Overview
This article provides the paths to files and folders used by the CrashPlan app. CrashPlan for Small Business customers can use these paths to access logs, identity files, and other resources on devices for troubleshooting purposes.
CrashPlan app file structure
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the CrashPlan app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.
Windows CrashPlan app
| Use | Folder |
|---|---|
| Main application |
C:\Program Files\CrashPlan\electron |
| Service log files | C:\ProgramData\CrashPlan\log |
| UI log files | C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| Transient caches | C:\ProgramData\CrashPlan\cache |
| CrashPlan app configuration file | C:\Program Files\CrashPlan\CrashPlanService.ini |
| Identity file | C:\ProgramData\CrashPlan\.identity |
Windows CrashPlan app installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use | Folder |
|---|---|
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log |
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache |
| CrashPlan app configuration file | C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini |
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity |
Mac
The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use | Folder |
|---|---|
| Main application |
/Applications/CrashPlan.app/ |
| Service log files | /Library/Logs/CrashPlan |
| UI log files | ~/Library/Logs/CrashPlan |
| Transient caches | /Library/Caches/CrashPlan |
| CrashPlan app configuration file |
/Library/LaunchDaemons/com.crashplan.service.plist |
| Identity file | /Library/Application Support/CrashPlan/.identity |
Installed per user
| Use | Path |
|---|---|
| Main application |
~/Applications/CrashPlan.app/ |
| Service log files |
~/Library/Logs/CrashPlan |
| UI log files |
~/Library/Logs/CrashPlan |
| Transient caches |
~/Library/Caches/CrashPlan |
| CrashPlan app configuration file |
~/Library/LaunchAgents/com.crashplan.service.plist |
| Identity file | ~/Library/Application Support/CrashPlan/.identity |
Linux
| Use | Folder |
|---|---|
| Main application | /usr/local/crashplan |
| Service log files | /usr/local/crashplan/log |
| UI log files |
~/.crashplan/logs |
| Transient caches | /usr/local/crashplan/cache |
| CrashPlan app configuration file | /usr/local/crashplan/bin/run.conf |
| Identity file | /var/lib/crashplan/.identity |