CrashPlan for Small Business files and paths

Overview

This article provides the paths to files and folders used by the CrashPlan app. CrashPlan for Small Business customers can use these paths to access logs, identity files, and other resources on devices for troubleshooting purposes.

CrashPlan app file structure

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the CrashPlan app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Windows CrashPlan app

Use Folder
Main application

C:\Program Files\CrashPlan\electron

Service log files C:\ProgramData\CrashPlan\log
UI log files C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
Transient caches C:\ProgramData\CrashPlan\cache
CrashPlan app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini
Identity file C:\ProgramData\CrashPlan\.identity

Windows CrashPlan app installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

CrashPlan app configuration file C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini
Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity

Mac

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application

 /Applications/CrashPlan.app/

Service log files /Library/Logs/CrashPlan
UI log files ~/Library/Logs/CrashPlan
Transient caches /Library/Caches/CrashPlan
CrashPlan app configuration file

/Library/LaunchDaemons/com.crashplan.service.plist

Identity file /Library/Application Support/CrashPlan/.identity
Installed per user
Use Path
Main application

~/Applications/CrashPlan.app/

Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

Transient caches

~/Library/Caches/CrashPlan

CrashPlan app configuration file

 ~/Library/LaunchAgents/com.crashplan.service.plist

Identity file ~/Library/Application Support/CrashPlan/.identity

Linux

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files

 ~/.crashplan/logs

Transient caches /usr/local/crashplan/cache
CrashPlan app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity
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