CrashPlan for Small Business Users reference

Overview

This reference guide includes detailed information about the Users screens in CrashPlan for Small Business. From Users you can manage users and their devices as well as add new users.

Users

From the navigation menu, select Users to view information about users in your CrashPlan for Small Business environment.

Use unique email addresses and passwords
Each person using CrashPlan for Small Business needs their own user account with a unique email address and password. Sharing a user account among multiple people is a large security and data privacy risk because any person using the shared account can download backed-up files from every device under that user account. 

SMB console users list reference.png

Item   Description Click to view
a Active Displays all active users.   
b Deactivated Displays all deactivated users  
c Invited Displays users invited to create an account, but not yet signed in.   
d Administrators  Displays users with administrator roles.   
e

Action menu

Contains commands available in the user list view.  
f

Add user

Displays pane in which you enter information to add a user.  
g Selects all the users in the list.  
h Name User's first and last name.

Selected user's details

i Username User's username. This is also the email associated with the user's account.

Selected user's details

j

Backup Devices

Number of devices registered to this user. 

Selected user's details

k Used Storage The amount of data this user has stored at all destinations. This information is refreshed at least once every 15 minutes. List of all of the user's device archives and stats, by GUID

Action menu

SMB console users action menu.png

Command Description
Block Signs out the selected users from all devices and all current CrashPlan console sessions. Prevents future sign-in to all of the users' devices and the CrashPlan console. Backup continues and archives remain active and stored. Not available when the selected user is currently blocked.
Unblock Unblock currently blocked users. Not available when the selected users are not blocked.
Make Admin Grants the selected user the PRO-Online Admin role.
Remove Admin Removes the PRO-Online Admin role from the selected user.
Reset Password Send an email containing a password reset link to the email address associated with the selected users.
Export All Export selected item to a CSV file. If no user is selected, all users in the list are exported.

CSV export

Export all visible list items to a CSV file by selecting the action menu > Export All. If no user is selected, all users in the list are exported.

Field Description

userId

Identification number of the user.

orgId

Organization where the user resides.
username Login name for the user.
email Email address associated with the user's account.
displayName Name displayed in the CrashPlan console for the user.
status Status of a user is active, blocked, or deactivated.
computerCount Number of devices registered to the user.
backupDeviceCount Number of devices associated with the user.
lastLoginDate Last time the user signed into the CrashPlan console.
active

Indicates if the user is active.

TRUE: Active

FALSE: Deactivated

blocked

Indicates if the user is blocked.

TRUE: Blocked

FALSE: Not blocked

warningCount Number of user devices that have not backed up within the defined warning interval in the server settings.
criticalCount Number of user devices that have not backed up within the defined critical interval in the server settings.
targetComputerGuid The GUID of the target computer.
selectedFiles Total number of files selected for backup.
selectedBytes

Total number of bytes selected for backup.

lastBackupDate Date when any one of the user's devices backed up.
lastCompletedBackupDate Date when any one of the user's devices had a 100% complete backup.
archiveBytes

Total bytes the archive occupies on disk.

todoBytes

Total bytes of data remaining to back up.

todoFiles

Total number files remaining to back up.

userUid The user's UID (unique ID).
orgUid The UID (unique ID) of the user's organization.
userExtRef

Optional external reference information, such as a serial number, asset tag, employee ID, or help desk issue ID.

notes
firstName The user's first name.
lastName The user's last name.
usernameIsAnEmail Whether the username is an email.
creationDate Organization creation date.
modificationDate Date when the organization was last modified.
passwordReset Whether a password reset is required.
invited Whether the user was invited to CrashPlan via email.
targetComputerGuid GUID of the device used for computer-to-computer backup. 
Computer-to-computer backup is deprecated.
percentComplete Restore percent complete.
archiveBytesDelta The difference, in bytes, between what has been backed up and what remains to be backed up.
archiveBytesDeltaMonth

The difference, in bytes, in the archive from this month to the previous month.

archiveHistory The number of archives for the user.

Add a new user

You can add users by sending an email invitation, manually entering their information, or by importing user information.

Command Description
Invite Users Send an email invitation to one or more users.
Add Users Add or import users.

Invite users

Choose Add a new user > Invite Users to send an email invitation to new users.

invite users via email.png

Item Description
a Enter recipients' email addresses.
b Enter the reply-to email address to be included on the email invitations.
c Modify the subject line for the email invitation, if necessary.
d Modify the default email message, if necessary.
e Click to send emails or cancel.
Re-invite a user
If an invited user misplaced or deleted their email invitation, simply re-invite them using the Invite Users process.  

Add users

Choose Add a new user > Add Users to create a new user.

SMB console add users reference.png

Item Description
a Add users one by one. The CrashPlan app must be installed on each user's devices in order to back up.
b Add users in bulk by uploading a text file (.CSV).
c Download a sample text file for information on how to format the text file (.CSV).
d Upload the text file (.CSV) containing the users you'd like to add. The desktop application must be installed on each user's devices in order to back up.

Detail view

From User Overview, select a user to view their Detail View. From the user detail view, you can see information about a user's device.

SMB console user details with hostname.png

Item   Description Click to View
a User's first and last name.  
b

Action menu

Displays actions you can perform.

Action menu

c Email Address Email address associated with the user's account.  
d Date Created Date the user profile was created.  
e Used Storage Amount of data stored from this user account's devices. Graph shows the past 30 days. Data points are updated once per day. Click to view a list of all the user's device archives and stats, by GUID.
f Last 30 days Number of restores initiated, files restored, and total bytes restored over the past 30 days. Click to view Restore History
g Device Name List of devices associated with the account. Click to view Device Details
h Hostname

The name of the device as reported by the device's operating system.

 

Unlike the existing device name field, hostname is a static device property that cannot be edited by users.

 
i Destination Name of the backup destination.  
j Selected Size of the files selected for backup.  
k Backup Status Backup completion percentage to each destination. Progress bar changes color if a device is in an alert state for that destination.  
l Last Activity Time since the last activity for the user's devices.  
m Completed Time since the device last completed a backup to the specified destination.  
n Roles List of roles assigned to the user.  

Action menu

Command Description
Edit Edits this user's information, including name, email address, and password.
Show Deactivated Devices Displays all of this user's deactivated devices. Not available when deactivated devices are displayed.
Hide Deactivated Devices Hides this user's deactivated devices. Not available when deactivated devices are currently hidden.
Deactivate Deactivates the user. All associated devices are deactivated. Archives for all associated devices are marked for removal.
Activate Activate a user that is currently deactivated.
Block Blocks the user. User is signed out of all devices and all current CrashPlan console sessions. Prevents future sign in to all of the user's devices and the CrashPlan console. Not available when the selected user is currently blocked.
Unblock Unblock currently blocked users. Not available when the selected users are not blocked.
Make Admin Grants administrative permissions, including the ability to add users, change default and device settings, and restore files on behalf of other users.
Remove Admin Removes administrative permissions.
Reset Password Resets the selected user's password.
Reset Two-Factor Authentication Resets the two-factor authentication configuration for this user. This invalidates the secret used to generate this user's Time-based One-Time Password (TOTP). Select this option if a user loses or gets a new mobile device and needs to redo the initial configuration steps. 

Edit user

From the detail view, select the action menu, and choose Edit.

SMB console edit user reference.png

Item   Description
a

First Name

Last Name

User's first and last name.
b Email Address Email address associated with the user's account.
c Password and Confirm Password

Update password for the user's account

  • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
  • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
  • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
  • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
  • Never reuse passwords. Don't use a password for CrashPlan that you use for any other online account.

 

d Backup Quota Amount of storage allotted to the user.
 
Was this article helpful?
0 out of 0 found this helpful

Articles in this section

See more