Review your support tickets

This article applies to CrashPlan Essential, Professional, and Small Business.png


To view your existing support tickets, you must create an account for the CrashPlan help desk. Once logged in, you can also create new support tickets from within the CrashPlan help desk. 

This account is separate from your CrashPlan account and requires different login credentials. For more information about the different types of accounts you may have while working with us, see Differences between your CrashPlan accounts

 This article is intended for CrashPlan Essential, Professional, and Small Business users.

CrashPlan Enterprise or MSP users should contact their administrators for support. If you are an administrator and are not registered as an admin support contact, reach out to your CSM

Create your CrashPlan help desk account

  1. Go to the CrashPlan help desk.
  2. At the upper right, click Sign in.
    The sign in dialog appears.
  3. At the bottom of the Sign in window, click Sign up.
    The sign up dialog appears.
  4. Complete the sign up form.
  5. Click Sign up to begin tracking your current issues or create a new support ticket.

Review your tickets

  1. Go to the CrashPlan help desk.
  2. Click Sign in and enter your credentials.
  3. Click My Tickets.
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