Overview
Devices displays list of devices within your CrashPlan for Small Business environment. Use the Active Devices screen to restore files for users and learn about the backup status for devices in your CrashPlan for Small Business environment.
Devices
The Devices screens display information about the devices in your CrashPlan for Small Business environment. From Active Devices, you can:
- Add new devices
- Click a device name to display that device's details and settings
- Click the check box next to a device's name to perform actions on the selected device
To view the Active Devices page, sign in to the CrashPlan console and select Devices > Active.
| Item | Description | Click to view | |
|---|---|---|---|
| a | Active | Displays all active devices. | |
| b | Deactivated | Displays all deactivated devices. | |
| c | Backup Alerts | Displays all devices with an alert status. | |
| d | Action menu | Display commands for the operations you can apply to selected items or the entire list. | |
| e | Download the CrashPlan app installer for the platform you select. | ||
| f | Select all | Selects all the devices in the list. | |
| g | Name |
Device name.
|
Click to view device's details. |
| h | Hostname |
The name of the device as reported by the device's operating system.
Unlike the existing device name field, hostname is a static device property that cannot be edited by users. |
|
| i | OS | Operating system for this device. |
Click to view device's details. |
| j | Authority Connection | Indicates whether or not this computer is connected to an online destination. Colors represent status:
|
Click to view device's details. |
| k | Stored |
Total amount of data backed up for this device. |
Click to view device's details. |
| l | Alerts |
Device alert status:
Configure warning and critical thresholds at Settings > Reporting. If a device is backing up to multiple destinations, the overview shows the most severe alert. |
Click to view device's details. |
| m | Last Backup Activity | Amount of time since any backup activity from this device took place. |
Click to view device's details. |
| n | Restore | Restore files for the selected device to the device you are currently using. | Click to view web restore. |
Action menu
From Devices, select the action menu 
.
| Command | Description |
|---|---|
| Show Active | Displays all active devices. Not available when active devices are currently displayed. |
| Show Deactivated | Displays all deactivated devices. Not available when deactivated devices are currently displayed. |
| Show Alerts | Displays all devices with an alert status. |
| Pause Backup |
Pauses backup for a selected device. |
| Resume Backup | Resumes a backup that has been paused for a selected device. |
| Restart Backup Engine | Restarts the backup engine for a selected device. |
| Verify File Selection | Trigger the file selection verification scan to begin immediately for a selected device. |
| Block |
Signs the user out of the CrashPlan app on the selected device(s) and prevents the user from signing in until the device is unblocked. Backup continues and archives remain active and stored. This option is not available if the selected user is already blocked. |
| Unblock | Unblock a blocked user. This option is only available if the selected user is currently blocked. |
| Export All | Export selected item to CSV file. If no user is selected, all devices in the list are exported. |
Add a new device
After selecting Add A New Device from the Device Overview, instructions for downloading the CrashPlan app display. Click Yes, Continue to proceed to App Downloads.
CSV export
Export all visible list items to a CSV file by selecting the action menu > Export All. If no device is selected, all devices in the list are exported. The following attributes are exported to the CSV file.
For definitions of device attributes, see the DeviceSetting section in the CrashPlan API documentation viewer.
| Field | Description |
| computerId | Identification number for the device. |
| name | Device's name. |
| guid | GUID of the device. |
| status | Active, deauthorized, deactivated, or blocked |
| active |
TRUE: Device is active FALSE: Device is deactivated |
| blocked |
TRUE: Device is blocked FALSE: Device is not blocked |
| alertState | Backup alert state of this device. |
| userId | Identification number of the device's user. |
| orgId | Identification number of the device's organization. |
| lastConnected | Time when the device last connected to the authority server. |
| osName | Operating system of the device. |
| osVersion | Version of the operating system of the device. |
| osArch | Architecture of the device. For example, amd64, i386, x86, x86_64. |
| address | IP address the CrashPlan app last reported to the authority server. |
| remoteAddress |
CrashPlan for Small Business: The address CrashPlan for Small Business's cloud sees for this device. |
| javaVersion | Version of Java that the CrashPlan app uses on this device. |
| timeZone | Time zone the device last reported to the authority server. |
| displayVersion | Version number for the device's installation of the CrashPlan app. |
| service | Indicates which service the device is using. |
| targetComputerId | Identification number of the device used for computer-to-computer backup. Computer-to-computer backup is deprecated. |
| targetComputerGuid |
GUID of the device used for computer-to-computer backup. Computer-to-computer backup is deprecated. |
| targetComputerName | Name of the backup destination of the device used for computer-to-computer backup. Computer-to-computer backup is deprecated. |
| targetComputerOsName | Operating system for the device used for computer-to-computer backup. Computer-to-computer backup is deprecated. |
| targetComputerType | Type of device used for computer-to-computer backup. This is either a SERVER or DEVICE. Computer-to-computer backup is deprecated. |
| selectedFiles | Total number of files selected for backup from this device. |
| selectedBytes |
Total number of bytes selected for backup. |
| todoFiles |
Total number files remaining to back up. |
| todoBytes |
Total bytes of data remaining to back up. |
| archiveBytes |
Total bytes the archive occupies on disk. |
| billableBytes | Amount of data that is billable. |
| lastActivity | Time since the device sent any backup data to the specified destination. |
| lastCompleted | Time since the device last completed a backup to the specified destination. |
| lastConnected |
Time when this device last connected to a storage destination. |
| using |
TRUE: An archive for the device exists in the CrashPlan for Small Business environment. FALSE: No archive exists for the device in the CrashPlan for Small Business environment. |
| targetAlertState | Backup alert state for the device used for computer-to-computer backup. |
| percentComplete | Percentage of restore that is complete. |
| userUid | The user's UID (unique identifier). |
| orgUid | The UID (unique ID) of the user's organization. |
| computerExtRef | Customer-provided reference for the device. |
| notes |
Optional descriptive information. |
|
modelInfo |
Device's hardware model information. |
|
creationDate |
Date the device was first registered. |
|
modificationDate |
Time when the device's database record was last updated. |
|
loginDate |
Time when the device last connected to the authority server. |
| upgradeAvailable |
Whether a new version of the CrashPlan app is available for the device. Values are true or false. |
Device details
From the Device Overview, click on a device to view the device details.
| Item | Description | Click to view | ||
|---|---|---|---|---|
| a | Operating system | Displays this device's operating system. Mouse over to display the operating system version. | ||
| b | Device name | Name for this device. Go to the action menu > Edit > General or to the CrashPlan app to update. |
||
| c | GUID | Globally Unique Identifier for this device. | ||
| d | Username | The username for the user that owns the displayed device. |
Click to view User Detail. |
|
| e | Hostname |
The name of the device as reported by the device's operating system.
Unlike the existing device name field, hostname is a static device property that cannot be edited by users. |
||
| f | The action menu displays the actions that you can perform on this device. |
|||
| g | Authority Connection | Indicates whether the device is connected to the authority server. | ||
| h | IP Address | The IP address the CrashPlan app last reported to the authority server (as reported by the device's operating system). | ||
| i | Restores | The number of restores initiated for files backed up from the displayed device. | Click to view the full Restore History. | |
| j | Version | Version number for the device's installation of the CrashPlan app. | ||
| k | Date Created | Date the device was created within the CrashPlan for Small Business environment. | ||
| l | Destination |
Name of the backup destination. The icon next to the destination name indicates the type of destination:
|
||
| m | Selected | Amount of data on this device that is selected for backup. | ||
| n | Backup Status |
Progress bar representing the amount of data backed up and the amount remaining to back up. The amount displayed is refreshed at least once every 15 minutes.
Progress bar colors represent alert state:
|
||
| o | Last Activity | The time since this device sent any backup data to the specified destination. | ||
| p | Completed |
The time since this device last completed a backup to the specified destination. If there are multiple backup sets backing up to the same destination, indicates the time since the most recent backup set completed. |
||
| q | Restore | Displays Restore window from which you can select the files / folders you want to restore from this archive. View Restore files from the CrashPlan console for additional information. | ||
| r | Actions or commands you can perform on the specified backup archive. | |||
| s | Used Storage | Total amount of data stored in this device's backup archive at the specified destination. | ||
| t | Storage | Displays the amount of Used Storage (item s) for the last 30 days. Data is updated once per day. | ||
| u | Settings | Read-only display of device settings for the selected device. Go to the action menu > Edit to change settings for this device. |
Device action menu
From device details, select the action menu .
| Command | Description |
|---|---|
| Edit | Displays Device Settings, which you can use to edit settings for this device. |
| Deactivate | Deactivates a device. Deactivation stops user backups. |
| Activate | Activates a device that is currently deactivated. |
| Block | Signs out the user and and prevents the user from signing in on this device until the device is unblocked. Backup continues and archives remain active and stored. Not available when the selected user is currently blocked. |
| Unblock | Unblocks a currently blocked device. |
| Replace a device | Designates this device to assume the backup archive and GUID of another device. |
| Deauthorize | Deauthorize this computer. |
| Pause Backup* |
Pauses backup for a selected device. |
| Resume Backup* | Resumes a backup that has been paused for a selected device. |
| Restart Backup Engine* | Restarts the backup engine for a selected device. |
| Verify File Selection* | Scans folders for file changes and deleted files. |
| Retrieve logs* | Displays log screen. You can choose from a list of logs. |
*This item currently appears in the action menu but has no effect if selected. To perform this action, use the CrashPlan app on your device instead.
Archive action menu
From the archive action menu on the Device Details page, you can do the following:
| Command | Description |
|---|---|
| Maintain Archive | Reclaims space in the backup archive by immediately applying file selection or retention policy changes (such as how many versions to keep and how long to keep deleted files). |
| Resume Backup | Resumes a backup that has been paused for a selected device. |
| Pause Backup | Pauses backup for a selected device. |
Settings
View a read-only list of device settings and history.
General
See Organizations - Device Backup Defaults - General settings reference to learn more about these settings or to change them.
Backup
See CrashPlan for Small Business Device Backup reference to learn more about these settings or to change them.
Reporting
See Combine CrashPlan for Small Business email reports to learn more about these settings or to change them.
Security
See the Device backup defaults security settings reference to learn more about these settings or to change them.
Network
See the Device backup defaults network settings reference to learn more about these settings or to change them.
History
If the device is online and the CrashPlan app is running, you can view the device's history in the console from this screen.
Reference
See the Devices reference to learn more about these settings or to change them.
Restore history
From Device Details, select Restores (item h) to view the device's restore history.
| Item | Description | |
|---|---|---|
| a | Action menu |
Includes an option to Export All (as CSV) the restore information. |
| b | Operating System | Displays the operating system of the device that received the restored data. |
| c | User | User whose data was restored. |
| d | Restore To | Device that received the restored data. |
| e | # Files | Number of files that were restored. |
| f | Size | Total size of the restored files. |
| g | Transfer Rate | Speed in Mbps of the file restoration. |
| h | Restore Date | Date and time the restoration occurred. |
| i | Duration | Total time taken to restore the files. |
CSV export
Export all visible list items to a CSV file by selecting the action menu > Export All. If no device is selected, all devices in the list are exported.
| Field | Description |
| user | User whose backup data was restored. |
| deviceName | Name of device that received the restored data. |
| numFiles | Number of files that were restored. |
| numBytes | Total size of the files restored. |
| transferRateBytesPerSecond | Speed in Mbps of restore job. |
| startDate | Date the restore started. |
| endDate | Date the restore finished. |
| acceptingDeviceId | ID of the device that received the restored data. |
| acceptingDeviceName | Name of device that received the restored data. |
| AcceptingDeviceOsName | Operating system of the device that received the restored data. |
| acceptingDeviceOsVersion | Version of the operating system of the device that received the restored data. |
| acceptingType | Type of device. |
| acceptingUserFirstName | First name of the user whose device accepted the restored data. |
| acceptingUserId | ID of the user whose device accepted the restored data. |
| acceptingUserLastName | Last name of the user whose device accepted the restored data. |
| acceptingUsername | User name of the user whose device accepted the restored data. |
| completedDate | The date the restore finished. |
| rateByesPerSecond | Speed in Mbps of restore job. |
| requestingUserId | ID of the user who requested the restore. |
| restoreBytes | Total bytes restored. |
| restoreFiles | Number of files restored. |
| restoreId | ID of the restore job. |
| sourceOrgId | ID of the organization where the restored files originated. |
| sourceUserId | ID of the user whose files were restored. |
| startDate | Date the restore began. |