Back up Google Drive files using CrashPlan

Overview

The CrashPlan app can back up files in your Google Drive folder, but you must first make the files available offline. This article provides instructions for making files available offline in the Google Drive folder on your device.

Non-CrashPlan products

Information about products from other manufacturers is intended as a resource to help you get the most out of CrashPlan products. However, our technical support team cannot provide direct assistance for these products. For assistance with products not developed by CrashPlan, contact the product's manufacturer.

Considerations

  • CrashPlan backs up only local files. For the CrashPlan app to back up a file stored in a cloud service, you must also store a local copy on your device.

  • The Google Drive File Stream (enterprise) and Google Backup and Sync (consumer) desktop apps are decommissioned as of October 2021 and are replaced by a single product called Google Drive for desktop.

If you use an older Google Drive desktop application, you can replace it with Google Drive for desktop. This application offers two methods to sync your Google Drive files: File Streaming and File Mirroring.

  • To back up files in the Google Drive virtual drive or folder while using File Streaming on Windows, you must install the CrashPlan app per user. This gives Windows permissions to access the files in the Google Drive folder.

Back up files (File Streaming)

Step 1: Make your Google Drive files available offline

  1. Navigate to the Google Drive container at the root of your device:
    • Windows: G:\ (Drive Letter) or C:\Users\<user>\Google Drive Streaming (Folder)

    • Mac: GoogleDrive

  2. Right-click each file or folder that you want the CrashPlan app to back up and select Offline Access > Available offline.
    google drive available offline.png

    Select a folder to make its files available offline

    When you make a folder available offline, including the My Drive folder, new files that you add to the folder are made available offline automatically. 

Step 2: Ensure that your Google Drive files are selected for backup

  1. Go to Manage Files:
  2. Navigate to the Google Drive container at the root of your device:
    • Windows: G:\ (Drive Letter) or C:\Users\<user>\Google Drive Streaming (Folder)

    • Mac: GoogleDrive

  3. Select the folders and files you made available offline. 
  4. Click Save.
    The CrashPlan app begins a file verification scan and then backs up only the files marked as available offline. 

Back up files (File Mirroring)

Step 1: Set Drive for desktop to mirroring mode

Set up the Google Drive app to use the File Mirroring syncing option. The File Mirroring option makes all files automatically available offline:

  1. On your computer, click the Google Drive google drive icon.png icon in your notification area or menu bar.
  2. Click Settings google drive settings icon.png > Preferences.
  3. At the left, click Google Drive.
  4. Click Mirror files.
  5. Note the location set for your My Drive folder.
  6. Click Confirm location.
  7. Click Save.
  8. Click Restart now and wait for the Google Drive app to restart.

For more information, see "Switch from streaming to mirroring" in Google's article "Use Google Drive for desktop". 

Step 2: Ensure that your Google Drive files are selected for backup

  1. Go to Manage Files:
  2. Navigate to your My Drive folder and select the files you want to back up. The following examples show the default location of the My Drive folder:
    • Windows: C:\users\<user>\My Drive
    • Mac: /Users/<user>/My Drive
  3. Click Save.
    The CrashPlan app begins a file verification scan and then backs up the new files.

Windows: Add system access to folder if needed

If you have installed the CrashPlan app for everyone, then you may need to manually add system access to the Google Drive folders. 

  1. Open a file browser and locate the folder that isn't backing up.
  2. Right click the folder and select Properties.
    The Folder Properties window appears.
  3. Select the Security tab.
  4. Click Edit.
  5. Click Add.
    The Select Users or Groups window appears.
  6. In Enter the object names to select, type "System". 
  7. Click OK.
    SYSTEM is listed as a user in the folder permissions.
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