Uninstall CrashPlan for Small Business

Overview

This article explains how to uninstall the CrashPlan app from your computer.

Uninstalling the CrashPlan app removes the log files associated with your backups on this computer. If you're uninstalling as part of a troubleshooting process, send your log files to our technical support team before uninstalling.

CrashPlan branding changes

Due to recent organizational changes, CrashPlan has separated from Code42 Software. As a result, you may notice inconsistencies in the use of CrashPlan and Code42 branding in the product. This will be addressed in a major app release in early 2023.

Standard uninstall

A standard uninstall removes the CrashPlan app from your computer. An identity file is left on your computer in case you reinstall in the future.

Windows

  1. Open the Control Panel and select Uninstall a Program.
  2. Select CrashPlan and choose Uninstall.

You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.

 Uninstall fails

If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.

Mac

  1. Go to Applications > Utilities.
  2. Open Terminal.app
    The Terminal window opens.
  3. Enter the command that corresponds to your installation type:
    Installed for everyone (default):
    sudo /Applications/Code42.app/Contents/Helpers/Uninstall.app/Contents/Resources/uninstall.sh
    Installed per user:
    sudo ~/Applications/Code42.app/Contents/Helpers/Uninstall.app/Contents/Resources/uninstall.sh
  4. Enter your password if prompted.
    The password doesn't display as you enter it.
  5. The Terminal uninstalls the CrashPlan app.

Linux

  1. Download the CrashPlan app.
  2. Uncompress the TGZ file in Downloads.
  3. Open Terminal and enter:cd ~/Downloads/crashplan-install
  4. Press Enter.
  5. Then enter: sudo ./uninstall.sh -i /usr/local/crashplan
  6. Press Enter.
  7. At the prompt, type YES to uninstall and press Enter.

Complete uninstall

A complete uninstall removes the CrashPlan app, your computer's identity file, and any backups on your computer. Only perform a complete uninstall if:

  • You want to permanently end all CrashPlan app backups for this computer.
  • technical support team instructs you to do so.

To completely uninstall the CrashPlan app:

  1. Follow the instructions above for a standard uninstall.
  2. Delete the following folder from your computer, if they exist:
  • Windows:
    • C:\ProgramData\CrashPlan\
    • C:\ProgramData\CrashPlan\
    • C:\Users\<username>\AppData\Local\CrashPlan\
    • C:\Users\<username>\AppData\Roaming\CrashPlan\
  • Mac:
    • If installed for everyone: /Library/Application Support/CrashPlan
    • If installed per user: ~/Library/Application Support/CrashPlan
  • Linux: /var/lib/crashplan

Manual uninstall for Mac

Perform the following steps if you were unable to uninstall the CrashPlan app on a Mac using the directions provided above.

A manual uninstall is typically not needed on Windows or Linux. However, if you already tried to remove the CrashPlan app on a Mac by a non-standard method, the normal uninstall process will error out if subsequently run. This is because the installation file is locked on a Mac and it must be unlocked (with a chflags noschg command) before it can be uninstalled.

 Perform manual uninstall under technical support supervision

You should only perform these manual uninstall steps under the supervision of a technical support agent. If run improperly, the commands have the potential to cause harm to your system. 

Installed for all users

  1. Run the following command in Terminal: sudo ls
  2. Enter the administrator password for the computer and press Enter. 
    The password doesn't appear as you enter it.
  3. Copy and paste the following commands.
    • sudo launchctl unload /Library/LaunchDaemons/com.crashplan.service.plist

    • sudo chflags noschg /Applications/CrashPlan.app

    • sudo chmod -R 755 "/Library/Application Support/CrashPlan/" 

  4. Open a Finder window and delete the following folders:
    • /Library/LaunchDaemons/com.crashplan.service.plist
    • /Applications/CrashPlan/
    • /Library/Caches/CrashPlan/
    • /Library/Application Support/Crashplan
      • Inside the last folder is a backupArchives directory that may contain inbound backups from another computer. If there is data in this folder, move it elsewhere.

Installed per user

  1. Run the following command in Terminal: sudo ls
  2. Enter the administrator password for the computer and press Enter.
    The password doesn't appear as you enter it.
  3. Copy and paste the following commands. The "~" symbol designates the user folder.
    • sudo launchctl unload ~/Library/LaunchAgents/com.crashplan.service.plist
    • sudo chflags noschg ~/Applications/CrashPlan.app
    • sudo chmod -R 755 "~/Library/Application Support/CrashPlan/"
  4. Open a Finder window and delete the following folder:  ~/Library/Application Support/CrashPlan/
    Inside this folder is a backupArchives directory that may contain inbound backups from another computer. If there is data in this folder, move it elsewhere.

 

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

See more