Onboard customers with your CrashPlan Managed Service Provider account

Overview

This article describes how to onboard customers as a CrashPlan Managed Service Provider. 

 Existing partners only

At this time, CrashPlan is not accepting new partners for the managed service provider program. This article applies only to existing partners.

Step 1: Add organizations

Organizations are a method for organizing users and applying shared settings. Create a separate organization for each customer. This configuration:  

  • Ensures data privacy for your customers 
  • Enables you to manage your customers separately 
  • Streamlines your billing structure so you can easily determine what to charge each customer 

For full instructions, see Add organizations for user management in CrashPlan

 Shared organizations compromise data privacy

If you add users from different customers to the same organization, any user with administrator permissions can view, modify, and restore data for all other users in that shared organization, regardless of the user's customer affiliation. 

 

Step 2: Add users

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