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Add users from the CrashPlan console for (Small Business)

Updated

Overview

This article describes different methods for adding users from the CrashPlan for Small Business console, as well as suggestions for when to use each method. You can add users from the CrashPlan console by: 

This article also describes how to make an administrator user. 

 

Considerations

  • A user account functions as a container for a single user’s devices. Users cannot restore files from another user’s devices unless they have the appropriate administrative privileges.
  • After a user is added, the CrashPlan app for CrashPlan for Small Business must be installed on each user's device in order to begin backup operations.
  • Users can have multiple computers associated with their account. However, please note that CrashPlan for Small Business subscriptions are billed per device.
  • Once a computer is added to a user account, it cannot be moved to a different user account without restarting the backup.

 Use unique email addresses and passwords

Each person using CrashPlan for Small Business needs their own user account with a unique email address and password. Sharing a user account among multiple people is a large security and data privacy risk because any person using the shared account can download backed-up files from every device under that user account.

Add users manually

Enter information manually for each user to quickly and easily add a few users.

 Add multiple users

If you need to add many users at once, see the options below for uploading a text file or sending email invitations. These methods are faster and more efficient when you're adding large groups of users.

Steps

  1. Sign in to the CrashPlan console for CrashPlan for Small Business.
  2. Select Users
  3. Click Add a new user Add_User_Icon.png.
  4. Select Add Users.
    console add users annotated.png
  5. Enter the user's first name, last name, email address, and password.
    • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
    • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
    • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
    • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
    • Never reuse passwords. Don't use a password for CrashPlan that you use for any other online account.
  6. Click Add User.
    console manually add a user annotated.png
  7. Download and install the CrashPlan app for CrashPlan for Small Business on users' endpoint devices. 
  8. Ask users to sign in with their new user accounts.

Add users by uploading a text file

Add users by uploading a text file to easily create many new user records at once. When adding users by uploading a text file, determine the email addresses and passwords for all users you want to add.

Steps

  1. Sign in to the CrashPlan console for CrashPlan for Small Business.
  2. Select Users
  3. Click Add a new user Add_User_Icon.png.
  4. Select Add Users.
    console add users annotated.png
  5. Click Download sample file to download the template for adding users.
  6. Modify the sample file:
    1. Delete the sample entry for "John Doe."
    2. Add the information for your users in the following format (one line per user):
      firstName,lastName,email,password
    3. Password tips:
      • Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
      • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
      • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
      • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
      • Never reuse passwords. Don't use a password for CrashPlan that you use for any other online account.
  7. Save the modified file.
  8. Drag and drop your saved users .txt file onto the Click or Drag and Drop File button, or click to browse to the file.
  9. Click Add User.
    console add user via text file annotated.png
  10. Download and install the CrashPlan app for CrashPlan for Small Business on users' endpoint devices. 
  11. Ask users to sign in with their new user accounts.

Invite users by email

  • You can add users by email invitation to quickly add any number of users. With this method, users receive email instructions for getting started on their own.
  • You can see users with pending invitations by navigating to Users > Active, then clicking the action menu and selecting Show Invited.

Steps

  1. Sign in to the CrashPlan console for CrashPlan for Small Business.
  2. Select Users
  3. Select Add a New User Add_User_Icon.png.
  4. Select Invite Users.
    console add users annotated.png
  5. Complete the form:
    • Enter a comma-separated list of email addresses.
    • Enter a reply to address.
    • (Optional) Customize the subject and message to be sent to your users.
  6. Click Send.
    console invite users by email example.png

The invited users receive an email with instructions for signing in and getting started. 

 Re-invite a user

If an invited user misplaced or deleted their email invitation, simply re-invite them using the Invite Users process.

Make an administrator user

CrashPlan for Small Business administrators can create new users, define device backup settings, and change report settings, among other things. To make another user an administrator: 

  • You must be an administrator yourself
  • The user you want to make an administrator must be added via one of the methods described above 

The following steps describe making a user an administrator, not a subscription administrator.

Steps

  1. Sign in to the CrashPlan console for CrashPlan for Small Business.
  2. Select Users > Active from the menu on the left.
  3. Select the user you want to make an administrator.
  4. Click the action menu in the upper-right corner and select Make Admin.
    This gives the user the PRO-Online Admin user role. 

 Remove admin rights

To remove admin rights from a user, select Remove Admin from the action menu.

 
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