Signing in to CrashPlan

To configure settings and view information inside the CrashPlan M365 console, administrators must sign in to the CrashPlan portal with valid credentials. The CrashPlan team will provide new administrators with credentials.

1. Navigate to the link provided by the CrashPlan team (or your administrator if you are an end user)
   This is usually in the format of "https://[yourcompany].parablu.com/portal/login"
2. Enter the appropriate login credentials

If you encounter issues signing in, contact our support team.

Navigating the CrashPlan M365 console

Navigation sidebar

After signing in, you'll arrive at the Home Dashboard by default. Each icon in the navigation sidebar on the left side of the screen corresponds with a different area of the product. 

	Home dashboard
	My Assets
	Cloud settings
	Manage assets
	Policy management
	User migration
	Manage users
	Unusual Activity Dashboard
	Support
	Downloads

 

Top navigation bar

a	Search	Search your entire environment for files, folders, and text.
b	Light/Dark Mode	Switch between light and dark mode views of the M365 console.
c	User profile	View and edit profile details for the signed-in user.

Search

The Search field allows you to search for users, assets, files, folders, and other objects. When you click the search field, three tabs will appear:

Search Users/Assets

This tab allows you to search for specific users or assets.

Search by file/folder name

This tab allows you to search for particular files and folders by name, and has three configurable fields:

• Product type: Choose between OneDrive for Business or SharePoint Online to limit your search to a specific product.
• UserID: Limit search to a specific UserID. To search, you must input at least three characters of a given UserID.
• Asset name: Limit search to a specified asset (such as an email account or mailbox).

Full text/search

This tab allows for a more granular search to quickly identify specific emails or data. It offers the same three fields as Search by file/folder name, but with the addition of several more specific fields.

• From, To, CC:, BCC:, Subject, and Body: Find matching text in the respective fields of an email.
• Keywords: Enter broad terms to search for areas they might appear throughout the email.
• Date from: Search only within the specified date range.

User profile

a	My account	Opens the User Account Details page.
b	Activity History	Shows a log of activity for users and administrators.
c	Unusual Activity History	Shows a log of activity for the Unusual Activity feature.
d	Download Agent	Does not apply to CrashPlan M365
e	Logout	Sign out of the CrashPlan M365 console.

User Account Details

This page allows you to modify your user profile and password, as well as see storage, device, and access details.

Access Details

This area indicates whether Exchange, SharePoint, and OneDrive backups are enabled for your user account.

My assets

This section displays two asset tiles - one for Microsoft Exchange, and one for Microsoft OneDrive (if they are enabled for your account as indicated in Access Details).

To view the assets for a particular tile, select the envelope or cloud icon to expand the chosen asset tile. 

Upon expanding the chosen tile, you'll see the following information:

Last Successful Backup	The most recent date and time when the asset backup was completed successfully.
Next Successful Backup	The next scheduled backup time and date for the asset.
Asset Configured on	The date and time when the asset was first registered.
Storage Media	Shows where the asset is stored (such as Azure Blob)

You can view even more details by selecting the sub-menu icon in the upper-right corner of the asset tile, which will show the following details:

List Emails	Displays a list of emails in the backed up Microsoft Exchange inbox. You'll see the mailbox's directory root level, which includes Inbox and Sent Items. The following options are available: Export Complete Mailbox Allows the user to export the entire inbox contents. Show Only Deleted Emails Filters the view to show only emails that have been deleted.
Restore	Displays a complete list of assets that can be restored.
Backup Summary	Displays the backup history for registered assets. You can generate a comprehensive report by selecting the Show Details option in the Detailed Analysis column.
Block	Blocks the specified asset.
Actions	Upon selecting this option, the Asset Actions dialogue box will appear. This interface allows users to manage and monitor the backup and restore status of a given asset. Current Backup Status Shows backup currently running, if any. Current Restore Status Shows restore currently running, if any. Start Backup Starts a backup job for the selected asset. Cancel Schedule Cancels pending backup tasks. Full Backup With this option selected, the asset will be backed up in full instead of incrementally. Incremental backups store only changes that have occurred since the previous backup, whereas full backups completely back up the entire asset. Note that some changes may not take effect until the next policy refresh.

Blocked assets

Shows blocked assets, if any, highlighted in red.

Edit profile

Several options can be edited on this page. Fields marked with an asterisk are required. To confirm changes, click the Save button. 

Basic Information

Account Status	Displays whether an account is active or inactive.
Display Name	The user name associated with the account.
Location	Indicates the user's location.
Department	Indicates the user's department
Account type	Indicate if the account has administrator or user privileges.
Email Address	The email address of the user.

M365 Information

For Microsoft Exchange, OneDrive, and SharePoint backups, the following options can be configured:

• Enable Exchange/OneDrive/SharePoint
  Select the checkbox to enable or disable backup for the specified asset. 
• Exchange/OneDrive/SharePoint Policy Name
  Choose the desired policy for the specified asset.

Activity History

Clicking Activity History shows a time-stamped log of actions taken by users and administrators. Any significant user activity is logged, such as credential changes, sign-in and sign-out actions, report views, and much more.

The log is presented in chronological order with the most recent activity shown first. Activity details may include the following, depending on the activity logged:

• Date and time
• Action description
• Email address
• IP address
• Domain name,
• Operating system

To filter activity to a specific user, click on the username within the activity log.

Export Activity History to Excel

In the upper-right corner, there is a button to export the activity history log to an Excel file. When clicked, you will be presented with a few options to tailor the output of the log file:

• Get history for: Select Administrators, Users, or both.
• User selection field: If desired, you can click the search box to select a specific user for the log. Only one specific user log may be generated at a time.
• Date range: Choose the desired date range for the export.

Home dashboard

The Home dashboard provides an overview of all areas of your environment, such as backup data, reports, and notifications.

a	Dashboard tiles	At-a-glance information about your CrashPlan M365 environment, such as: Active users Active assets Active users with full backups completed Assets not protected Total data backed up (GB) Currently running backups Completed restores Users without active assets Unusual activity detection
b	Currently running backups	Any backups currently running in your environment will appear here.
c	Currently running restores	Any restores currently running in your environment will appear here.
d	Reports	A variety of detailed reports encompassing aspects of your CrashPlan M365 environment: Data protection scorecard Backup overview Backup history Assets not protected Users without any assets protected Restore history Capacity Savings Asset heartbeat report Asset assignment report Each report can be downloaded as an Excel or PDF file, and can be scheduled to run at specified times.

Reports

Several useful reports are available on the Home page. The reports available will depend on the Home page tab you have selected (Microsoft Exchange, OneDrive for Business, or SharePoint Online). 

Data protection scorecard

The Data Protection Scorecard summarizes the protection status of Microsoft 365 Backup solutions, including Exchange, OneDrive, and SharePoint Online site environments over a period of time.

Microsoft Exchange, and OneDrive for Business

You can filter the report based on the following criteria:

• Exchange policy name: Select a specific policy to filter by, or select All to show data for all policies (enabled by default).
• Data protection scorecard for ____ days: Enter the number of days to specify how many days of data the report should include (backwards from the current date).

Click View to generate the report. The report shows the following fields:

• Active users
• Users with at least one asset assigned
• No. of users for whom at least one full backup is completed
• No. of users without any asset registered
• No. of users whose assets have been protected in the last 30 days.

SharePoint Online

You can filter the report based on the following criteria:

• SharePoint Online policy name: Select a specific policy to filter by, or select All to show data for all policies (enabled by default).
• Data protection scorecard for ____ days: Enter the number of days to specify how many days of data the report should include (backwards from the current date).

Click View to generate the report. The report shows the following fields:

• Active sites
• No. of Sites for which at least one full backup is completed
• No. of Sites which have been protected in the last 30 days.

To download this report, see Download reports. To schedule this report, see Schedule reports.

Backup overview

The Backup Overview report provides comprehensive information about users and their devices.

Microsoft Exchange, and OneDrive for Business

You can filter the report based on the following criteria:

• Policy Name or UserID and Asset Name: Choose the policy name to include only users enrolled under the specified policy, or specify a UserID to see only assets associated with a particular user. You can further refine by Asset name to view only the stats for a specific asset.
• Include Users without an asset installed: Check this box to report on all users, even those without an asset.
• Include Blocked Users: Check this box to include users who are blocked.
• Include Blocked Assets: Check this box to include assets who are blocked

Click View to generate the report. The report shows the following fields:

• User ID
• Email Address
• User Status
• Asset Name
• Asset Status
• Client Version
• Backup Policy Name
• Is First Backup Completed
• Last Successful Backup End Time
• Current Backup Status (if applicable)
• Current Backup Completion Percentage (if applicable)
• Current Backup Size (if applicable)
• Is Backup Running
• Last Heard Time
• Total Data Backed Up
• Notes

SharePoint Online

You can filter the report based on the following criteria:

• Policy Name or Site Name: Choose the policy name to include only sites enrolled under the specified policy, or specify a Site name to see only specific sites. 
• Include Blocked Users: Check this box to include sites which are blocked.

Click View to generate the report. The report shows the following fields:

• Site Name
• Site Status
• Client Version
• SharePoint Online Policy Name
• Is First Backup Completed
• Last Successful Backup End Time
• Current Backup Status (if applicable)
• Current Backup Completion Percentage (if applicable)
• Current Backup Size (if applicable)
• Is Backup Running
• Last Heard Time
• Total Data Backed Up
• Notes

To download this report, see Download reports. To schedule this report, see Schedule reports.

Backup history

The Backup History report provides a concise summary of backup history for a configurable set of users or assets. 

Microsoft Exchange, and OneDrive for Business

The report filter criteria here is the same as the Backup Overview report. 

Click View to generate the report. The report shows the following fields:

• UserID
• Asset Name
• Start Time
• End Time
• Files Backed Up
• Remarks

SharePoint Online

You can filter the report based on the following criteria:

• Policy Name or Site Name: Choose the policy name to include only sites enrolled under the specified policy, or specify a Site name to see only specific sites. 
• Include Blocked Users: Check this box to include sites which are blocked.

Click View to generate the report. The report shows the following fields:

• Site name
• Start Time
• End Time
• Files Backed Up
• Remarks

To download this report, see Download reports. To schedule this report, see Schedule reports.

Assets not protected

Not available for SharePoint Online

The Assets not protected report provides an at-a-glance overview of users in your organization with unprotected assets (assets which have not backed up in many days). 

You can filter the report based on the following criteria:

• Policy name: Select a specific policy to filter by, or select All to show data for all policies (enabled by default).
• Number of Days: Filter by how many days it has been since the asset last backed up.
• Include assets heard from ____ days: Filter by how many days it has been since the asset was last seen online.

Click View to generate the report. The report shows the following fields:

• UserID
• Asset Name
• Policy Name
• Last Backup (In Days)
• Last Heard Time (In Days)

To download this report, see Download reports. To schedule this report, see Schedule reports.

Users without any assets protected

Not available for SharePoint Online

This report is identical to the Assets not protected report, but it filters by username instead of asset name.

To download this report, see Download reports. To schedule this report, see Schedule reports.

Restore history

The Rackup History report provides a concise summary of restore history for a configurable set of users or assets.

Microsoft Exchange, and OneDrive for Business

You can filter the report based on the following criteria:

• Policy Name or UserID and Asset Name: Choose the policy name to include only users enrolled under the specified policy, or specify a UserID to see only assets associated with a particular user. You can further refine by Asset name to view only the stats for a specific asset.
• From Date / To Date: Enter the start and end dates you wish to limit the report to.

Click View to generate the report. The report shows the following fields:

• UserID
• Source Asset Name [Path]
• Restored By
• Destination Asset Name [Path]
• Start Time
• End Time
• Items Restored
• Restored Size
• Status

SharePoint Online

You can filter the report based on the following criteria:

• Policy Name or Site Name: Choose the policy name to include only sites enrolled under the specified policy, or specify a Site name to see only specific sites. 
• From Date / To Date: Enter the start and end dates you wish to limit the report to.

Click View to generate the report. The report shows the following fields:

• Source Site [Path]
• Restored By
• Destination Site [Path]
• Start Time
• End Time
• Items Restored
• Restored Size
• Status

To download this report, see Download reports. To schedule this report, see Schedule reports.

Capacity Savings

This report shows how much storage space CrashPlan M365 has been able to save by running Capacity Storage jobs.

You can filter the report based on the following criteria:

• Policy Name or Site Name: Choose the policy name to include only sites enrolled under the specified policy, or specify a Site name to see only specific sites. 

Click View to generate the report. The report shows the following fields:

• Asset / Site Name
• Storage Savings

To download this report, see Download reports. To schedule this report, see Schedule reports.

Asset heartbeat

Not available for SharePoint Online

The Asset heartbeat report is a simple report that will show Assets that have not connected to the server in a specified number of days. You can filter the report based on the following criteria:

• Policy name: Select a specific policy to filter by, or select All to show data for all policies (enabled by default).
• Asset not heard from in ___ days: Filter by how many days it has been since the asset last connected to the server.

Click View to generate the report. The report shows the following fields:

• Asset Name
• UserID
• Last Server Connection Time

To download this report, see Download reports. To schedule this report, see Schedule reports.

Asset assignment

Not available for SharePoint Online

This report shows which assets are assigned to which user. Click View to generate the report. The report shows the following fields:

• User Name
• Asset Name
• Assigned User Name

To download this report, see Download reports. To schedule this report, see Schedule reports.

Download reports

Reports may be downloaded in either PDF or Excel format by selecting the Download as button on the report page and selecting the desired format. 

Schedule reports

Clicking Schedule on a report page will bring up the list of schedules for that report. The following information is displayed:

• Schedule Name
• Schedule Time
• Recipient email IDs
• Action
  • Edit schedule
  • Delete schedule

Create schedule

Click the Create New Schedule button at the bottom of the page and the Schedule Settings window appears. In addition to the filter criteria for the selected report, the following fields are configurable:

• Schedule Name: Enter a name for the schedule to identify it.
• Schedule Type
  • Days: When this option is selected, the report will run every day by default. You can click the Days dropdown menu to select multiple days you want the report to run. Clicking Every Day will select all days. When all days are selected, De Select All appears and can be selected to return to the blank default state.
  • Months: Select the month(s) you wish the report to run, and specify which day of the month the report should run.
• Schedule Time: Specify what time the report should run (24hr format).
• Administrators: Check the box next to the name of the administrator you wish to send the report to according to the schedule created. You can also select All admins to send to every admin in your organization. 
• Email reports to: Specify email addresses of additional recipients (who need not be administrators).

Click Save to finalize the new schedule. Note that once a schedule is saved, it will take at least 5 minutes to take effect. 

Edit schedule

In the Action column of the schedule list, click Edit to make changes to a desired schedule. You will then be able to adjust any of the fields listed in the Create Schedule section.

Delete schedule

In the Action column of the schedule list, click Delete to permanently remove a schedule. A confirmation window will appear - click OK to confirm the deletion, or Cancel. 

My Assets

a	Asset name	The name of the listed asset in Exchange, OneDrive, or SharePoint. Clicking the name of the asset will display additional information - see the Manage Assets section for details.
b	Status	Displays whether or not the asset is active.
c	Asset Configured on	Displays the time and date when the asset was first set up
d	Last Successful Backup	Displays the time and date when the asset last completed a backup.
e	Backup Summary	Opens a detailed backup summary page for the selected asset, including the following information: Start Time End Time Attempted Total Tiems Success Failed Comments Detailed Analysis Total No. of Files Updated Uploaded Size Percentage Completed Status Reason
f	Restore entire asset	Provides a list of options to restore the entire contents of the asset. See the Manage Assets section for more information.

 

Cloud settings

Click the name of a setting area below to learn more.

a	Destination storage credentials	Displays details for your destination storage credentials.
b	M365 Settings	Configure and modify settings for your M365 integration. M365 Tenant Settings Exchange Online Settings
c	Cloud2Cloud Credentials	Manage credentials for cloud restore destination.
d	AAD Credentials	Manage Azure Active Directory settings and group policy mapping.
e	Backup Agent Package Management	Configure and modify settings for backup installation packages for Windows, Mac, and Linux.
f	Global Settings	Configure a variety of administration settings for your CrashPlan M365 environment.
g	Encryption Key Management	Create and manage encryption keys

M365 settings

M365 Tenant Settings

Below is a list of configurable settings for your M365 tenant:

Client ID	Preconfigured when you create a CrashPlan M365 app.
Client Secret	Preconfigured when you create a CrashPlan M365 app.
App Name	Preconfigured when you create a CrashPlan M365 app.
Tenant ID	Configured by the CrashPlan support team.
Client OneDrive for Business URL	Your OneDrive for Business URL - for example, https://customername-my.sharepoint.com
Client Token URL	Preconfigured when you create a CrashPlan M365 app.
Portal URL	Preconfigured - Do not change this URL without contacting CrashPlan support.
For Admin Consent	Once you've set up your tenant settings, click the Grant Admin Consent button - this will bring up a Microsoft login page. Grant the necessary permissions with your Microsoft Administrator account, then click Accept to complete the integration.

Exchange Online Settings

The configurable options available here are the same as the M365 Tenant Settings, just with Exchange information instead of OneDrive information. Note that this application is required to use Microsoft Exchange backup and restore.

M365 Backup Agent Settings

These settings are preconfigured.

Cloud2Cloud credentials

The configurable options available here are the same as the M365 Tenant Settings.

AAD credentials

These fields control how CrashPlan M365 communicates with your Active Directory environment. To edit these fields, click the Edit Credentials button. 

• Client ID for Login
• Client ID
• Secret Key
• Tenant ID
• Endpoint Redirect URL
• Redirect URL
• Portal Redirect URL
• Authentication Mode

Group to policy mapping

To edit these fields, click Edit Credentials

• • Default Backup Policy Name
  • Default Policy name for Microsoft Exchange users
  • Default Policy name for OneDrive for Business users
  • Default Policy name for Sharepoint sites

By default, the default policies apply to all Microsoft products in use in your environment. However, by selecting Many to Many mapping, you can add more groups and designate a group name and policy type to for each product. 

Backup agent package management

Windows

Allow Agent Download	Checkbox that determines whether the package is available for download.
Auto-Update Agent	Checkbox that determines whether the agent will update automatically to future versions.
Current Version	Displays the current version of the app that is packaged.
Upload Package	Package URL: Specify a URL where the package repository is stored. Select File: Click Browse to chose a local file to upload and host on CrashPlan 365.
Save	Click Save to apply changes.

Mac

The same options as Windows, but without the option to auto-update.

Linux

The same options as Windows, but without the option to auto-update. Additionally, there are separate areas for both Debian and RPM packages.

Global settings

General

Password Enforcement	Enforce rules determines whether the rules below are active. Each setting has an Enabled/Disabled state.  Can users change their own password? Can an administrator change a user password? This setting is only applicable for local users and does not apply to AAD synchronized users.
Data Management	The switch determines if Global settings override policy settings. Each setting has an Enabled/Disabled state. Can administrators restore other users data? Can administrators delete other users data? Allow End user to Override? Can User Restore Deleted Mails/Files?
Soft Block Management	The switch determines if soft-blocked users are blocked automatically.
Email Alerts	Server alert email ID Specifies the email address server alerts will be sent to. Signature string for end-user automated emails Determines what is shown in the signature for all CrashPlan M365 automated emails. Administrator contact email ID Specified which email will be listed as the administrative contact. Bulk email delay (in seconds) Default is NO DELAY, otherwise enter a value in seconds.
Miscellaneous	Number of rows to show per page in the administrative screens and reports - Defines the number of rows shown in dashboards and reports. Passphrase to encrypt meta-data during automatic backups - This is for Database backup of the tenant. If there is an incident where CrashPlan has to recreate tenant, we can use this DB backup copy. You can choose a passphrase to lock this file.

Advanced

Authentication Settings

Complex Password	Enabled / Disabled
Password Visibility	Enabled / Disabled
Brute force password protection	Enabled / Disabled
Multi-factor authentication	Enabled / Disabled
Allow reset password for Parablu namespace users	Enabled / Disabled
Force change password at first time login	Enabled / Disabled
Force session logout after change password	Enabled / Disabled

GUI Settings

Each Dashboard area  (Microsoft Exchange, Microsoft OneDrive, and SharePoint Online) has tiles that can be configured to show different information. For each Tile:

1. Select a Tile position. Tile 1 will be the top-left tile, then continuing left to right, top to bottom.
2. Select whether the tile can be flipped to show more information.
3. Select what information should be shown on the front of the tile.

Branding Settings

You can upload a file to be used in brand customization for each of the following options by clicking Browse to choose a file. 

• Login Page Logo
• Header Logo
• Disclaimer File
• Custom Email Template File
• User Manual Guide

Encryption Key Management

Select type

Select the type of encryption key configuration you'd like to use for your environment. This is usually "Local Encryption Configuration", but your options will depend on your environment.

Add a New Configuration

Select your product type, and then enter your Salt Key to save a new configuration. The key must be a minimum length of 16 and a maximum length of 128

Manage Assets

The Manage Assets page features three tabs - Microsoft Exchange, OneDrive for Business, and SharePoint Online. The Microsoft Exchange tab is shown by default, but the other tabs can be viewed by clicking on them.

The layout of each tab is mostly the same, with minor variations that are noted in this section.

a	Total asset count	Shows the number of assets for the specified product
b	Asset/Site quick tasks	A selection of useful tasks for managing, configuring, and reporting on assets. This list varies depending on which product is specified.
c	Search	Search the list for an asset name. It is also possible to filter by entering part of a name - for example, entering a mailbox name (email) to find a specific user's mailbox.
d	Asset Name/Site Name	A list of assets names or SharePoint sites. Clicking the name of a particular asset or site will open up the Asset Details page.
e	User Name	The email address associated with the user. This field does not appear in the SharePoint tab.
f	Status	Displays whether or not the asset is active.
g	Asset Configured on	The date and time when the asset was first registered.
h	Actions	An array of actions that govern settings and configuration for the selected asset or site.

Asset Details

After clicking the name of a specific asset, you'll be brought to a page that shows the file and folder structure for the asset or site you selected. The name, type, modified date, and size of each file will be shown, and the actions you can take differ slightly depending on what kind of asset or site is selected.

When you right-click on a folder after first left-clicking to select it, you have the following options:

Export as PST Exchange only	Exports the selected folder as a .PST file.
Download	Downloads the selected folder. This method is not recommended for large file or folder sizes - the Restore method should be used instead. Once the download has been prepared, it will be available in the Downloads section.
Open	Navigates inside the selected folder. To return to the parent folder, use the file path at the top of the page and click on the desired folder.
Restore	See Restore Settings.
Delete	Deletes the specified file or folder from the backup. This option will only appear if enabled by an administrator in Global Settings.

Asset/Site Quick Tasks

These options appear on the Manage Assets homepage and give several convenient shortcuts to common tasks.

Configure Sites SharePoint only	Opens two tabs Configure Sites Automatically configure all discovered Sharepoint Online Sites When this box is checked, CrashPlan M365 will configure all discovered SharePoint Online sites with the SharePoint Online Policy Name specified in the dropdown menu. Manage Sites A list of all configured SharePoint Online sites is shown. You can change the policy assigned for each site using the "Policy Assigned" dropdown menu, as well as block a specific site.
Export Assets/Sites Exchange, OneDrive, and SharePoint	Exports an .xlsx file containing detailed information for the listed assets and sites
Get Capacity Savings Status Exchange, OneDrive, and SharePoint	Capacity Savings jobs are like backup jobs, but work to optimize the storage capacity of your M365 workloads by replacing large email attachments and files from OneDrive and SharePoint with a redirect link. If a Capacity Savings Job is running, the following information will be shown: Start Time Progress Bar Savings (in bytes) Action (Pause or Stop Job) You can also view Capacity Savings Job History by clicking the button, which shows the following for each job: Start Time End Time Percentage Complete Total Number of Converted Items Savings Satus
Manage Assets in Bulk Exchange and OneDrive	Presents options to block and unblock multiple assets at once.

Actions

These options appear when you click the ellipsis icon in the Actions column:

Manage Asset	Shows the User Account Details page for the selected asset.
Backup Management	Shows the current backup and restore status. The "Start Backup" button will start a backup job immediately, with a checkbox option to perform a full backup instead of an incremental backup.
Restore	See Restore Settings.
Backup Summary	Shows a table of detailed information about backup jobs.
Assign additional owners	Enter the email address of a specified user to allow them to manage the specified asset.
Show Last Successful Backup Time	Clicking the button will show the last time a backup successfully completed.
Manage Site SharePoint only	Shows the Site Details page for the selected site.
Edit Site SharePoint only	Edit or view the following site information: Account Status Display Name Account Type SharePoint Online Policy Name Backup Target Backup Target Assigned

Restore Settings

When you select Restore, you will be presented with a number of options to configure how you would like to restore the asset. If you wish to download only a few folders or files, use the Download icon on the Asset Details page instead. 

Select a Destination Asset

Select a Uer ID and Asset Name to be restored from. For SharePoint sites, the UserID field is not present.

Select a Destination Path

Type the name of the desired path, or click Browse to select from a list of folders. 

Restore Options

Switch on or off the following options:

• Disallow new backups during this restore
• Restore Links
• In Place Restore
• Restore Deleted Mails
• Restore Data before
  • Specify date and time

Before you restore, you can click the Calculate Restorable Count button to see the number of files and size of the files to be restored. Click Initiate Restore to start the restore job.

Policy Management

Creating effective policy is a crucial part of CrashPlan for M365 administration. With policies, you can configure schedules, email alerts, user action preferences, and more. The policy options available depend on the product you wish to apply the policy to.

Create Policies

Microsoft Exchange / OneDrive for Business

Overview

The Microsoft Exchange and OneDrive for Business policy pages show a table with the following information and actions:

• Policy Name
• Users Mapped to Policy
• Actions

Create Policy

Clicking the Create Policy button in the upper-right corner will bring you to a new page to configure a new policy. Each policy needs a Policy Name and Description to create. Once you are satisfied with your poilcy, hit Save.

Each tab has a set of parameters that can be edited. The tables under the headings below list all the parameters that are available.

General

Backup Information

Schedules	Select one or more schedules from the dropdown list. You can also select Create New Schedule to add a new schedule to the list.  If schedules are added to the list, a Schedule Details summary will appear on the right, showing an overview of the schedules selected and providing an action button to edit them.
Maximum Permissible Attachment Size (In MB)	Toggle this parameter on or off. OFF - Attachment size is unlimited ON - Enter a numeric value for the maximum attachment size (in MB) you want to allow for this policy.
Backup Storage Limit (In GB)	Toggle this parameter on or off. OFF - Backup Storage is unlimited ON - Enter a numeric value for the maximum storage size (in GB) you want to allow for this policy.
Purge deleted emails from the catalog after	Toggle this parameter on or off. OFF - Deleted emails will not be purged ON - Deleted emails will be purged from the catalog after the number of days you specify.
Purge deleted emails from the archive after	Toggle this parameter on or off. OFF - Deleted emails will not be purged ON - Deleted emails will be purged from the archive after the number of days you specify.
Backup of In-Place Archive	Enable or disable to determine if archives should be backed up in-place.
Backup Contacts	Enable or disable to determine if Contacts should be backed up.
Backup Tasks	Enable or disable to determine if Tasks should be backed up.
Backup Calendar	Enable or disable to determine if Calendars should be backed up.
Turn on attachment archiving	Toggle this parameter on or off. OFF - Attachments will not be archived. ON - Specify how many days old an attachment should be before it's archived.

Asset Information

Default Folders to Backup	If desired, add default folders to be included in the backup. A Default Folders summary appears on the right, along with an X button to quickly remove folders.
Exclusion Folder Name	If desired, add folders to be excluded from the policy. An Excluded Folders summary appears on the right, along with an X button to quickly remove folders.

Email Filters

Toggle this parameter on or off. If enabled:

From	Specify a list of comma-separated email domains to specify that emails with these domains in the From field should not be backed up.
To	Specify a list of comma-separated email domains to specify that emails with these domains in the To field should not be backed up.
Subject	Specify a list of comma-separated strings to specify that emails with these strings in the Subject field should not be backed up.

Email Alert Configurations

The following email alerts can be enabled or disabled:

• User Created
• User Deleted
• User Blocked
• Asset Deleted
• Asset Blocked
• Weekly backup report
• First backup completed
• Restore initiated
• Storage limit reached

User action preferences

The following parameters can be enabled or disabled to determine what end users can access when a given policy is applied to them:

Portal

• Open
• Mail Preview
• Download
• Restore

Search

Content Index

Enable or Disable the Content Index for search.

Search Filters

Filter type	Specify if the filter should include or exclude the extensions specified in the search.
Filters	Select from the dropdown menu which filters you wish to include. There are several presets (such as Office Files, Videos, etc.) that can be selected, or you can create your own next to the Filter Type dropdown. The Filters summary on the right will show the extensions of the filters you select, as well as provide an option to Edit the file extensions in the filters listed.

Advanced

Options

Legal Hold	Enable or disable Legal Hold.
Web Based Login	Enable or disable Web Based Login
Delete assets which have not been active for	Toggle this parameter on or off. OFF - Assets will not be deleted automatically. ON - Choose the threshold in days after which assets should be deleted if not active.

Can Administrator Restore/Delete User Data.

These options must be edited from the Cloud Properties section if the Global Override toggle is disabled.

SharePoint Online

Overview

The SharePoint Online policy page shows a table with the following information and actions:

• Policy Name
• Maximum number of Versions Allowed
• Sites Mapped to Policy
• Actions

Create Policy

Clicking the Create Policy button in the upper-right corner will bring you to a new page to configure a new policy. Each policy needs a Policy Name and Description to create. Once you are satisfied with your policy, hit Save.

Each tab has a set of parameters that can be edited. The tables under the headings below list all the parameters that are available.

General

Backup Information

Schedules	Select one or more schedules from the dropdown list. You can also select Create New Schedule to add a new schedule to the list.  If schedules are added to the list, a Schedule Details summary will appear on the right, showing an overview of the schedules selected and providing an action button to edit them.
Maximum number of Versions Allowed	Toggle this parameter on or off. OFF - Versions are unlimited ON - Enter a numeric value for the number of versions you want to allow for this policy. All modifications are merged into a single version that is captured in a backup job.
Backup all versions created since the last backup but not exceeding	Toggle this parameter on or off. OFF - Every version will be backed up. ON - Enter a numeric value for the maximum number of versions you wish to back up with this policy. Each modification is a single backup job.
Maximum Permissible File Size (In MB)	Toggle this parameter on or off. OFF - File size is unlimited ON - Enter a numeric value for the maximum file size (in MB) you want to allow for this policy.
Per Site Backup Storage Limit (In GB)	Toggle this parameter on or off. OFF - Site Backup Storage is unlimited ON - Enter a numeric value for the maximum asset site size (in GB) you want to allow for this policy.

Archive documents from SharePoint Online if

Toggle this parameter on or off. If enabled:

Site consumption is higher than (%)	Toggle the checkbox to determine whether to archive documents from SharePoint Online once the site consumption exceeds the percentage you specify.
Documents have not been modified in (days)	Toggle the checkbox to determine whether to archive documents from SharePoint Online if documents have not been modified in the number of days you specify.
Documents are of size greater than (MB)	Toggle the checkbox to determine whether to archive documents from SharePoint Online if documents exceed the size you specify.

Backup Information

Default Folders to Backup	If desired, add default folders to be included in the backup. A Default Folders summary appears on the right, along with an X button to quickly remove folders.
Exclusion Folder Name	If desired, add folders to be excluded from the policy. An Excluded Folders summary appears on the right, along with an X button to quickly remove folders.

Filters

Filter type

Specify if the filter should include or exclude the files specified. You can select Create New Filter to configure a filter name, choose a template, and select specific file extensions to exclude.

Filters

Select from the dropdown menu which filters you wish to include. There are several presets (such as Office Files, Videos, etc.) that can be selected, or you can create your own next to the Filter Type dropdown. The Filters summary on the right will show the extensions of the filters you select, as well as provide an option to Edit the file extensions in the filters listed. You can also choose with a toggle switch whether or not you want to back up files without an extension.

Advanced

Options

Web Based Login	Enable or disable Web Based Login
Delete users/assets which have not been active for	Toggle this parameter on or off. OFF - Assets will not be deleted automatically. ON - Choose the threshold in days after which assets should be deleted if not active.

Can Administrators Restore/Delete User Data

These options must be edited from the Cloud Properties section.

Policy Actions

Each Policy area has a number of quick actions listed in the overview table.

View Policy

Opens a non-editable view of the policy, showing which parameters are configured and their values.

Edit Policy

Opens the Edit Policy window for the specified product.

Clone Policy

Opens the Edit Policy window for the specified product and prepopulates all parameters and fields with identical settings to the policy that was selected to be cloned. "_copy" is appended to the policy name to distinguish it, but you can also choose an entirely new name if desired.

Block Policy

Upon confirmation, blocks the specific policy from taking effect.

Export Policy

Downloads a PDF document that outlines the policy's parameters and values.

Filter Policy

Shows a list of all file extension filters, including preset filters. You can edit or delete a specific filter, or create a new one.

Schedule Policy

Shows a list of all schedules. You can edit or delete a specific filter, or create a new one. 

'No Backup' Windows

Shows a list of all 'No Backup' windows. You can edit or delete a specific 'No Backup' window, or create a new one.

Policy Mapping

Microsoft Exchange, and OneDrive for Business

Search for a single user/site/asset, a comma-separated list of users/sites/assets, or 'all' to show all users/sites/assets. Hit Enter to display the search results. 

For a specified user/site/asset, click Change Policy to select a new policy for that entity from the dropdown list, then select Save Policy.

SharePoint Online

SharePoint policies are managed via a two-column list. To change policies, follow the steps below:

1. If needed, search for Sites using a single name, a comma-separated list of sites, or 'all'.
2. Check the checkbox for each site whose policy you want to change, then click the green arrow pointing to the right.
3. Choose a SharePoint Online Policy Name from the dropdown menu, then hit Map Policies.

Map policies in bulk

Not available for SharePoint Online.

You can use this action to quickly change the policy for a large number of users/assets/sites.

General

1. Select a desired Policy Name from the dropdown menu.
2. Under User Names, click the Browse button to upload a text file of comma-separated users/assets to apply the policy to, or enter the name of a filter to apply to that filtered set of users.
3. Hit Save Policy. 

Advanced

Using a policy template, upload a completed spreadsheet containing the details of the users/assets you wish to change as well as what policy you wish to use. 

User Migration

a	Migration Overview	Shows the number of users currently in your environment.
b	Migration Status	Check the status of all migrated users.
c	Import Users	Import users from AAD

Migration Status

Shows a table of all users and their migration status, including the following parameters:

• User ID
• Email
• Migrated Time
• Migrated by
• Status
• Reason

Import Users

This area should be used by CrashPlan support only. If you wish to import users with Azure Active Directory, contact Support.

Users

c	Search	Search the list for a desired UserID, Display Name, Email Address, or Policy name.
d	User ID	A list of User IDs
e	Display Name	The Display Name of the user. This may differ from the UserID and Email Address
f	Policy Name	Displays which policy the user is governed by.
g	Last Modified Time	The date and time when the user's information was last changed.
	Status	Shows whether or not the user is active.
	Migration Status	Shows the user's migration status (if applicable).
h	Actions	Edit Profile and Assets bring up the specified user's User Account Details page. Block immediately blocks the user after confirmation.

Create Users

Upon clicking Create Users, you'll be shown a number of fields to configure a new user. Once you are done, hit Save.

Username	Specify a new username
Email	Specify a valid email address to be associated with the user
Generate Password	Toggle this parameter on or off. OFF - Manually set a password for the user. ON - CrashPlan will generate a temporary password after user creation that will be emailed to the user for first-time sign in.
Display Name	If desired, specify a display name for the user. This is often a "friendly name" to help identify the user, such as their full name.
Location	If desired, enter a location for the user.
Department	If desired, enter the user's department.
Backup Target	Specify the user's OneDrive for Business Login Id

Basic Information

Username	Specify a new username
Email	Specify a valid email address to be associated with the user
Generate Password	Toggle this parameter on or off. OFF - Manually set a password for the user. ON - CrashPlan will generate a temporary password after user creation that will be emailed to the user for first-time sign in.
Display Name	If desired, specify a display name for the user. This is often a "friendly name" to help identify the user, such as their full name.
Location	If desired, enter a location for the user.
Department	If desired, enter the user's department.
Backup Target	Specify the user's OneDrive for Business Login Id

M365 Information

Microsoft Exchange Backup	Toggle this parameter on or off. OFF - Microsoft Exchange Backup is disabled for this user. ON - Microsoft Exchange Backup is enabled for this user. If backup is enabled for the user, choose a Microsoft Exchange Backup Policy Name in the dropdown menu to apply.
OneDrive for Business Backup	Toggle this parameter on or off. OFF - OneDrive for Business Backup is disabled for this user. ON - OneDrive for Business Backup is enabled for this user. If backup is enabled for the user, choose a OneDrive for Business Backup Policy Name in the dropdown menu to apply.
SharePoint Online Backup	Toggle this parameter on or off. OFF - SharePoint Online Backup is disabled for this user. ON - SharePoint Online Backup is enabled for this user. If backup is enabled for the user, choose a SharePoint Online Backup Policy Name in the dropdown menu to apply.

Manage Users in Bulk

Create Users

Using the Excel template provided, enter the details for users you wish to create, then upload using the Import User ID's from Excel button. 

Block Multiple Users

Using the Excel template provided, enter the details for users you wish to block, then upload using the Import User ID's from Excel button. 

Delete/Unblock Multiple Users

Using the Excel template provided, enter the details for users you wish to delete/unblock, then upload using the Import User ID's from Excel button. 

Approve User Blocking

Select Get User List to show a list of blocked users waiting for approval. Check the box next to the desired user name and select Block or Cancel. You can also select Export Users to export a list of users currently waiting for approval.

Bulk mapping of users to a multiplexed OneDrive for Business

Select from a list of unmapped users, then assign a OneDrive for Business ID to use as a backup target.

Export Users

Export a list of either All Users or Only Active Users to an Excel spreadsheet to download.

Unusual Activity Dashboard

More information on this new feature coming soon!

Support

Click Create Support Ticket to open the CrashPlan ticket creation form.

Downloads

A table of any files requested via the Download feature. The File name, Size, and Modification Time are listed. Clicking Download will download a .zip file with the requested data.