Tax exempt subscription information

Overview

CrashPlan subscriptions are available for tax-exempt organizations to ensure you are not charged tax for your subscription. This tutorial explains how to enter information for tax-exempt organizations, including VAT, for CrashPlan. Tax exemption is handled by Paddle, our payment processor and merchant of record.

This process is slightly different depending on whether your organization is inside the United States or outside the United States.

Organizations in the US

1. Obtain a tax exemption for your organization from your state's Department of Revenue.
   Each state requires its own tax exemption form. CrashPlan cannot provide tax exemption forms.
2. Fill out the tax exemption form and include the following seller of record information:
   • Seller:
     Paddle.com Inc.
   • Address:
     3811 Ditmars Blvd.
     #1071, Astoria, NY 11105
3. Email your tax exemption form to assist@paddle.com or visit https://paddle.net/ to upload your exemption form directly to Paddle support.

Organizations outside the US

The process for tax exemption may vary depending on your specific country of residence. We've provided instructions below for two common locations for organizations outside of the US. If you have questions about a specific location, visit https://paddle.net/ for assistance.

Europe (EU member states excluding Croatia and Ireland)

For new subscriptions

When starting a new CrashPlan trial, you have the option to enter your VAT number when providing your payment information. Click Add VAT number in the top right corner of the window to provide your VAT number and proceed with checkout. After your trial ends, you'll be charged for your subscription without tax.

For existing subscriptions

Email your VAT number or the appropriate tax exemption form for your country to assist@paddle.com or visit https://paddle.net/ for assistance.

Australia

1. Obtain a GST exemption form for your organization from the Australian Taxation Office.
   CrashPlan cannot provide tax exemption forms
2. Fill out the tax exemption form and include the following seller of record information:
   • Seller:
     Paddle.com Inc.
   • Address:
     3811 Ditmars Blvd.
     #1071, Astoria, NY 11105
3. Email your tax exemption form to assist@paddle.com or visit https://paddle.net/ to upload your exemption form directly to Paddle support.