In an effort to enhance the overall experience for our customers, CrashPlan for Small Business has transitioned payment processor and merchant of record from Digital River to Paddle
Why has CrashPlan changed payment processors?
We strive to continuously improve all aspects of CrashPlan, and that includes how we handle your payments. Paddle is a payment processor and merchant of record trusted by thousands of businesses worldwide, and we believe that its simplicity, flexibility, and ease of use make it an ideal choice.
When did this change occur?
The migration began on October 8, 2024.
How will this impact my service?
Your devices, users, and settings configured in CrashPlan will not change and your backups will continue as usual. You may notice a slight change to the look and feel of navigation within the CrashPlan console. You will see a new License Plan area in your CrashPlan console administration menu, which is where you'll go to update your payment information or billing address going forward.
What action do I need to take?
PayPal customers
You will need to complete the migration flow manually. When your subscription administrator logs in to the CrashPlan console, they will be prompted to update the billing information for your organization.
Credit card customers
No action is necessary on your part.
Tax exempt customers
You will need to resubmit your exemption status to the new payment processor after the transition date. Update your tax exemption form with the new seller, “Paddle”, and send it to assist@paddle.com. You will also be able to go to Paddle.net and work with the Paddle support team to provide the exemption certificate.
Have further questions or concerns? Contact our support team.