This page lists new features and bug fixes released to the CrashPlan cloud.
For the CrashPlan app, see CrashPlan app version 11.5 release notes.
November
November 20, 2024
- Serial numbers are now visible in the CrashPlan console.
- Performance improvements.
- Billing and subscription updates.
September
Enhancements and updates
September 18, 2024
- Improved “Welcome email” copy for new users.
- Security updates.
- API updates.
- Performance improvements.
September 18, 2024
Fixed issues where:
- CrashPlan for Small Business customers could see an error when attempting to view the Device Backup section of the CrashPlan console.
- New CrashPlan Essential, Professional, and Enterprise customers would receive an error when logging in for the first time.
- Some customers were unable to view the License Plan page in the CrashPlan console.
- Certain CrashPlan for MSP customers were unable to restore files from the CrashPlan app.
June
Enhancements and updates
June 6, 2024
- The “reset password” option for users in the CrashPlan console now applies to invited users whose initial password reset link has expired.
- All CrashPlan product plans may now use a unified installer, starting with CrashPlan app version 11.3.0. A unique install package for CrashPlan for Small Business is no longer required.
- Performance improvements.
Bug fixes
June 6, 2024
Fixed issues where:
- Signing out from the CrashPlan app as one user and then attempting to log in as another valid user would result in an error.
- The CrashPlan cloud authority would mistakenly send upgrade commands when the device operating system is unknown.
- Permission issues prevented users with certain roles from signing in to CrashPlan.
March
Enhancements and updates
March 27, 2024
- Automatic agent upgrades are now allowed for supported Windows 10 LTS releases.
- Improvements to internal licensing services, systems, and status checks.
- Security improvements.
- Performance enhancements.
Bug fixes
March 27, 2024
Fixed issues where:
- A CrashPlan customer that cancels their subscription and deactivates their account would receive an error message when attempting to create another account with the same email address.
- New CrashPlan Essential and Professional users would not receive correct default user roles.
- Some API calls would not work correctly.
- The file versioning and retention setting in the CrashPlan Console would display an incorrect minimum value.
January
Enhancements and updates
January 17, 2024
- Updates to new user invitation email formatting.
- Various improvements to error messaging.
- Security updates.
- Performance enhancements.
Bug fixes
January 17, 2024
Fixed issues where:
- Users with the Identity Management Administrator role were unable to add an identity provider via URL.
- A device restore could fail under certain conditions.
- Default hidden file names were not correctly provisioned during new account creation.
- Selecting “Restart Backup Engine” from the Device Detail page in the CrashPlan console would prevent a user from logging in to the CrashPlan app.
- Users would receive an error when attempting to configure User Profile Backup in the CrashPlan console.