CrashPlan cloud release notes

This page lists new features and bug fixes released to the CrashPlan cloud.

For the CrashPlan app, see CrashPlan app version 11.3 release notes.

June

Enhancements and updates

June 6, 2024

  • The “reset password” option for users in the CrashPlan console now applies to invited users whose initial password reset link has expired.
  • All CrashPlan product plans may now use a unified installer, starting with CrashPlan app version 11.3.0. A unique install package for CrashPlan for Small Business is no longer required.
  • Performance improvements.

Bug fixes

June 6, 2024

Fixed issues where:

  • Signing out from the CrashPlan app as one user and then attempting to log in as another valid user would result in an error.
  • The CrashPlan cloud authority would mistakenly send upgrade commands when the device operating system is unknown.
  • Permission issues prevented users with certain roles from signing in to CrashPlan.

March

Enhancements and updates

March 27, 2024

  • Automatic agent upgrades are now allowed for supported Windows 10 LTS releases.
  • Improvements to internal licensing services, systems, and status checks. 
  • Security improvements. 
  • Performance enhancements. 

Bug fixes

March 27, 2024

Fixed issues where:

  • A CrashPlan customer that cancels their subscription and deactivates their account would receive an error message when attempting to create another account with the same email address.
  • New CrashPlan Essential and Professional users would not receive correct default user roles. 
  • Some API calls would not work correctly.
  • The file versioning and retention setting in the CrashPlan Console would display an incorrect minimum value. 

January

Enhancements and updates

January 17, 2024

  • Updates to new user invitation email formatting.
  • Various improvements to error messaging.
  • Security updates.
  • Performance enhancements.

Bug fixes

January 17, 2024

Fixed issues where:

  • Users with the Identity Management Administrator role were unable to add an identity provider via URL.
  • A device restore could fail under certain conditions.
  • Default hidden file names were not correctly provisioned during new account creation.
  • Selecting “Restart Backup Engine” from the Device Detail page in the CrashPlan console would prevent a user from logging in to the CrashPlan app.
  • Users would receive an error when attempting to configure User Profile Backup in the CrashPlan console.
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