CrashPlan app version 11.2 release notes

This page lists new features and bug fixes for CrashPlan app version 11.2

For the CrashPlan cloud, see CrashPlan cloud release notes.

CrashPlan app 11.2.1

January 8, 2024

Bug fixes

  • Fixed an issue where the CrashPlan uninstall app failed to work after upgrading on Mac devices
  • Various performance fixes

CrashPlan app 11.2.0

November 2, 2023

Enhancements and updates

  • CrashPlan no longer supports installation on 32-bit operating systems.
  • The ability to self-register from the CrashPlan app has been removed to simplify the end-user experience. Administrators can still register users either manually via the CrashPlan console, or via device deployment.
  • Improvements to logging.
  • Performance improvements.
  • Security improvements.

Bug fixes

Fixed issues where:

  • Deploying CrashPlan on networks using exclusively IPv6 could fail.
  • UI logs would have different timestamps than other log files.
  • Extraneous unrelated errors could appear in the service.log file.
  • CrashPlan could display excessive web socket timeout messages in logs.


Fixed issues where:

  • Deleting the .identity file in the CrashPlan directory would prevent the CrashPlan service from starting.
  • CrashPlan could completely uninstall during an upgrade.
  • A CrashPlan upgrade fails to complete if there is another install occurring on the device.
  • Using the LaunchService.vbs script would fail to start the CrashPlan service. This script has been replaced with CrashPlanService.exe, located in \%appdata%\Local\Programs\CrashPlan\.
  • Upgrade logs would be incorrectly prefixed with “crashplan” (ie. “crashplan_upgrade_msi” instead of “upgrade_msi”.


Fixed an issue where CrashPlan would fail to report Full Disk Access status correctly.

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