Sent March 9, 2023
Earlier today, CrashPlan version 11.0 was released. This release contains numerous changes including branding and naming updates.
Action required for macOS devices
Due to macOS security requirements, full disk access needs to be re-allowed for the updated CrashPlan app. If full disk access is not provided, the CrashPlan app will no longer be able to back up files.
Your CrashPlan app will change from having an orange C icon to a blue folder icon along with other branding updates. Once you see the updated blue CrashPlan app icon appear on your machine, follow our steps to grant the CrashPlan app full disk access.
More information about the 11.0 release
The 11.0 agent includes updates to unify “CrashPlan” branding across all platforms (Mac, Windows, and Linux). Items updated include:
- Application and service process names
- Menu shortcuts and names
- Code signing certificates
- Icons and logos
No immediate action is required for Windows and Linux devices running the CrashPlan app. However, if you have previously added exceptions for the app in any third-party antivirus or security software, you may need to reapply those exceptions to the CrashPlan app.
See our article CrashPlan app version 11.0 changes to application and service names and our release notes page for more information.
If you have any questions about this process, please contact CrashPlan Support by creating a ticket at https://gethelp.crashplan.com.