Updates to CrashPlan Agent Branding

Sent February 7th, 2023

The CrashPlan agent will undergo branding updates as part of the version 11.0 agent release. The updated version will be released no earlier than March 9, 2023.

Action required for macOS devices

Due to macOS security requirements, full disk access will need to be re-allowed for the updated CrashPlan app. If full disk access is not provided, the CrashPlan app will no longer be able to back up files. To ensure that backups continue to run once the new app is released, follow our steps to grant the CrashPlan app full disk access. If you complete these steps before the release, you will need to complete them again after the release. We will communicate again once the update has been released to let you know that it is time to follow the steps.

More details about the 11.0 release

The 11.0 agent includes updates to unify “CrashPlan” branding across all platforms (Mac, Windows, and Linux). Items which will be updated include:

  • Application and service process names
  • Menu shortcuts and names
  • Code signing certificates
  • Icons and logos

Your CrashPlan app will change from having an orange C icon to a blue folder icon along with other branding updates. For full information please see the link at the end of this email.

For more details about exact paths/names that will be changing, see our article CrashPlan app version 11.0 changes to application and service names.

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