CrashPlan for Small Business release notes


This page lists the new features, fixes, and enhancements released to CrashPlan for Small Business.

Updates affect the following components:

  • CrashPlan console for CrashPlan for Small Business
  • CrashPlan app
  • CrashPlan PRO Online (our cloud storage destination)


Enhancements and updates

July 26, 2023

  • Stability and performance improvements.
  • Security improvements. 

Bug fixes

July 26, 2023

  • Fixed several issues in the CrashPlan console where device details would occasionally fail to display.


Enhancements and updates

June 21, 2023

New Two-Factor Authentication reset option

Administrators and end users are now able to reset Two-Factor Authentication for their accounts through the web console login page. Users can select “Don’t have your code?” to have an email sent to their user email address, then click the one-time link to log in using their username and password and reconfigure Two-Factor Authentication. 

Web restore limit increased 

The size limit for web restores has been increased from 250MB to 1GB. 

Bug fixes

June 21, 2023

  • Fixed an issue where users were unable to reset their password using the “Forgot Password” link on the login page.
  • Fixed an issue where CrashPlan app installers were not properly displayed in the Downloads area of the web console. 

CrashPlan app version 11.1.1

June 13, 2023

Enhancements and updates

  • Improved backup set prioritization - backup sets are now given a minimum time window to work before switching to another backup set. This change prevents scenarios where backup sets could continually interrupt each other. 
  • CrashPlan should now handle disconnects more smoothly, reducing backup and restore issues caused by connectivity problems or changes to the network stack in your environment. 
  • Improvements to logging. 
  • Security improvements. 

Bug fixes

Fixed issues on Windows devices where:

  • The Windows CrashPlan service quit unexpectedly on startup. 
  • The Windows UAC prompt showed a string of numbers instead of the CrashPlan application name during the uninstallation process. 
  • CrashPlan failed to automatically use Windows automatic proxy configuration (if configured). 
  • The CrashPlan app falsely indicated that there is an update available after an update completes. 
  • CrashPlan exhibited high CPU utilization on Windows Server 2022. 

Fixed issues on Mac devices where:

  • The CrashPlan app showed an incorrect application creation date. 
  • The CrashPlan menu bar icon would immediately hide upon opening.
  • The CrashPlan menu bar visually glitched on non-retina displays. 
  • The wrong logo appeared in the Dock when clicking the CrashPlan menu bar icon. 

Fixed issues on Linux devices where:

  • The CrashPlan UI failed to launch. 
  • The CrashPlan service reported as inactive even though the service was running. 


Enhancements and updates

May 17, 2023

  • Performance and stability improvements. 
  • Security updates. 
  • Branding updates. 


CrashPlan app version 11.0.0

March 15, 2023

Agent rebranding

The 11.0 agent includes updates to unify “CrashPlan” branding across all platforms (Mac, Windows, and Linux). Items updated include:

  • Application and service process names
  • Menu shortcuts and names
  • Code signing certificates
  • Icons and logos

Application support directories, which include logs and cache directories, are NOT changing as they had already been labeled with CrashPlan branding. For a complete list of details, see CrashPlan app version 11.0 changes to application and service names.

Other improvements

  • The CrashPlan app installer now contains an uninstaller (this functionality was temporarily removed in a previous version).
  • The CrashPlan app installer now no longer contains a “long” epoch name.
  • Performance and stability improvements.
  • Improvements to logging.
  • Security updates.

Bug fixes

  • Fixed a rare issue where interrupting an agent install or upgrade could result in the client device failing to authorize and reconnect.
  • Fixed an issue where uninstalling CrashPlan would not remove the CrashPlan app from the Applications folder on MacOS. 
  • Fixed an issue where the Linux upgrade log was incorrectly named. 
  • Fixed an issue where the CrashPlan agent service would fail to start on MacOS Ventura. 
  • Resolved an issue where certain Linux installations were missing service restart scripts. 
  • Fixed an issue where double-clicking on the CrashPlan logo failed to open the CrashPlan CLI.


Enhancements and updates

January 18, 2023

  • Launched updated email templates for backup reports, sync reports, and more.
  • Improvements to logging.
  • Performance and stability improvements.
  • Security updates. 
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