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CrashPlan Support

Understanding Your Code42 Accounts

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


This article explains the differences between online accounts for the Code42 support site, CrashPlan, and Zendesk. More information about each account is listed below.

Code42 Support Site

The Code42 support site has a comprehensive collection of up-to-date resources to help you get the most out of your Code42 products, including tutorials, reference guides, and troubleshooting solutions for new users and experienced administrators alike. You can view all content without an account, but signing up for a Code42 support site account allows you to:

  • Rate articles
  • Leave article feedback


If you back up with CrashPlan, you already have a CrashPlan account. You use this account to sign in to the CrashPlan apps and to manage your account information online. ​Signing in to your CrashPlan for Home account online allows you to:

  • Manage subscriptions
  • Update billing information
  • Change your email address
  • Restore files over the web
  • ...and much more


Zendesk powers ​Code42's support ticketing system and our user forums. You can submit support tickets anonymously, but creating a Zendesk account allows you to:

  • Easily track support requests
  • Browse and contribute to user forums