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CrashPlan Support

Navigating & Searching The Code42 Support Site

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


The Code42 support site is your single source of truth for information about Code42 products. This site has a comprehensive collection of up-to-date resources to help you get the most out of your Code42 products, including tutorials, reference guides, and troubleshooting solutions for new users and experienced administrators alike. 

This article explains how to use the support site, including:

  • How to navigate the site hierarchy
  • Search and filtering options
  • Additional resources and page features


Search results vary depending on the page you choose to enter a search term:

  • To search the entire site, enter a search term on the home page. 
  • To search within a specific help guide, enter a search term on that guide page.
Search From Anywhere
You can also search from within any article. Use the search bar on the right to search the entire support site.


The image below is an example of searching the entire site for the term "settings." 

  • To filter the results to a single help guide, select a help guide filter icon on the top of the page. For example, select CrashPlan to view only CrashPlan results.
  • To further filter search results, select a specific help category (for example, Restoring) to view results within that category.
  • To view additional results, select Show More Results​.

Search Results

Duplicate Search Results
If you see what look like duplicate articles in your search results, it is usually because your search returned articles with the same title from multiple help guides or categories. For example, a search for "getting started" returns separate articles from the CrashPlan, SharePlan, and Administrator help guides. To filter the search results, select the icon for a specific help guide or category.

Page Features

In addition to the article content, each page contains many other helpful features:

Page Features

Item Description
a Navigation Bar Select a heading to expand available options for moving through help guides, categories, and articles.
b Contact Us Displays detailed contact information for connecting with our Customer Champions.
c Submit a support request Submit a ticket​ to our online help desk.
d Chat with a Customer Champion Begin an online chat with a Customer Champion.
e Talk to a Customer Champion Links to hours and phone numbers to speak directly to a Customer Champion.
f Breadcrumb Indicates where you are in the site hierarchy.
g Version Picker Allows you to choose the article that matches your version of the software.
Only applies when more than one version is available.
h Applies To Lists the products to which this article applies.
i Table of Contents Lists the material covered in the article. Click the triangle (where applicable) to expand/collapse additional headings. Click any heading to go directly to that section of the article.
j Search Enter a term to search the entire support site.
k Save as PDF

Convert this article to a PDF to print or view offline.

l Email page Send this article via email.
m Share This Page Options for sharing this page via social media.
n Related Articles

Displays links to additional articles on the support site that relate to the current article.

o Tags

Keywords and terms associated with this article. Click any tag to view other articles with that tag.

p View Index Links to the site map, which provides a list of all articles.
q Chat Now Begin an online chat with a Customer Champion.
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