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CrashPlan Support

Restore Pending

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan PRO documentation, read this page on our enterprise support site.

Overview

If your network connection is interrupted during a restore, CrashPlan automatically pauses the restore process. CrashPlan will resume restoring when the network connection becomes available again. However, in some cases, the restore remains in "Pending" status. Follow the steps in this troubleshooting article to resolve the issue.

Recommended solution

To resume a restore that is Pending, restart the backup engine to re-establish a connection with the destination.

  1. Open the CrashPlan app.
  2. Double-click the CrashPlan logo in the upper-right corner.
    The CrashPlan command-line area opens.
  3. Enter this command:
    ra, restart
  4. Press Enter.
    This closes the CrashPlan app, stops the CrashPlan service, and then restarts the CrashPlan service.

Reauthenticate using the CLI

If the restore status is still Pending after restarting the backup engine, restart the restore process.

Tip
To prevent network disruptions, optimize your computer's energy settings to prevent it from going to sleep during the restore. This allows the restore to complete without interruption. If you are using a laptop, keep the lid open until the restore finishes and plug in the power adapter.