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CrashPlan Support

Preserve non-English characters in filenames during a web restore

Applies to:
  • CrashPlan for Home


If you use the CrashPlan web app to restore files that include non-English characters in the filename, you may find that the non-English characters appear distorted once the zip file is unzipped.

This is a known issue with the way many unzipping programs handle these characters. This article provides several workarounds.

Recommended solution


Our Customer Champions have found that the program Bandizip is able to handle unzipping most files that contain filenames with non-English characters.

After selecting the zip file you wish to extract, click on the green globe in the Bandizip app labeled Code Page. A drop-down list displays your options regarding the outbound character set encoding. Please keep in mind that this may not work for all character sets.


The default Mac unzip utility appears to handle international characters correctly.


Ubuntu and Ubuntu derivatives (like Linux Mint) provide an option when unzipping from the terminal to select the character set for outbound encoding. The command unzip -O CHARSET triggers the option, where CHARSET is your native character encoding.

UTF-8 works for most of Europe. See Wikipedia's character encoding article for more details.

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