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CrashPlan Support

Mobile App Displays "Can't Connect" Error

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.

Overview

This article explains how to resolve the issue of the CrashPlan mobile app not being able to connect to the CrashPlan servers, even if you have a working Internet connection. Follow the steps below if you see these messages when trying to restore files:

  • "Network error: Can't connect to servers. Please verify your Internet connection."
  • "Could not connect to server"

Affects

CrashPlan mobile app

Before you begin

Make sure your mobile device has a working Internet connection.

Recommended solution

Use one of the following solutions to immediately restore a file to your device:

It is possible to avoid this issue by using a virtual private network (VPN) to send your mobile device's connection through another network. However, downloading files through a VPN may be less secure, depending on your VPN provider.