- CrashPlan for Home
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.
This article explains how to resolve the issue of the CrashPlan mobile app not being able to connect to the CrashPlan servers, even if you have a working Internet connection. Follow the steps below if you see these messages when trying to restore files:
- "Network error: Can't connect to servers. Please verify your Internet connection."
- "Could not connect to server"
CrashPlan mobile app
Before you begin
Make sure your mobile device has a working Internet connection.
Step 1: Uninstall the CrashPlan mobile app
- Tap and hold the icon for the CrashPlan mobile app until it begins to shake.
- Tap the small "x" in the corner of the icon to uninstall the app.
- Go to System Settings > Applications > Manage Applications.
- Tap the CrashPlan mobile app.
- Tap Uninstall.
If you are still unable to connect after installing the latest version of the CrashPlan mobile app, use one of these alternative solutions to immediately restore a file to your device:
- Connect your device to WiFi before using the CrashPlan mobile app.
- Restore a file from the CrashPlan web app on your device's web browser: account.crashplan.com/account/login.vtl
It is possible to avoid this issue by using a virtual private network (VPN) to send your mobile device's connection through another network. However, downloading files through a VPN may be less secure, depending on your VPN provider.