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CrashPlan Support

I Don't See The Option To Adopt

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


When you install the CrashPlan app on a new computer (or after reinstalling the operating system on your existing computer), CrashPlan creates a new computer ID under your account and gives you the option to adopt your previous settings. If this option disappears, you can bring it back by manually assigning a new computer ID following the steps below.

Recommended solution

Step 1: Assign a new computer ID

  1. Open the CrashPlan app.
  2. Double-click the CrashPlan logo in the upper-right corner.
    The CrashPlan command-line area opens.
  3. Enter: guid new
  4. Press Enter and close the window.

This command signs you out of the CrashPlan app.

Step 2: Adopt previous computer

When prompted, sign back in by selecting Existing account and entering your email address and password. The adoption message appears at the top of the Backup tab:

Click Adopt

  1. Click Adopt and select the original computer
    The CrashPlan app's original settings are restored
  2. If you are adopting a previous computer on a new computer, verify your file selection includes folders on your new computer that you want backed up