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CrashPlan Support

CrashPlan Does Not Open On Non-English Linux Installs

Applies to:
  • CrashPlan for Home
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This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.

Overview

If you install CrashPlan on a Linux system and the system language is set to a non-English language, the CrashPlan app starts and begins backing up. However, the app fails to open after you reboot the computer. The steps in this article ensure that your backups continue after a reboot, and that you are able to open the CrashPlan app.

Affects

CrashPlan app installed on Linux when the system language is set to a non-English language.

Recommended solution

To ensure that the CrashPlan app is able to open after rebooting the computer, follow the steps below.

  1. Uninstall the CrashPlan app.
  2. Change the Linux system language to English.
    Consult the documentation for your Linux distribution for instructions on changing the system language.
  3. Install the CrashPlan app.
  4. Change the Linux system language back to your language.
    CrashPlan opens normally.

Alternate solution

Manually starting the CrashPlan service after rebooting your computer allows you to open the CrashPlan app.

Starting The CrashPlan service
Using this method to start the CrashPlan service will not persist after restarting the computer and it must be reapplied after every restart.