- CrashPlan for Home
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan PRO documentation, read this page on our enterprise support site.
In certain circumstances, the CrashPlan app may display the message "Cache:Queued" when the device has a slow or unreliable connection to the backup destination.
Under the hood
This message appears only when the connection between the device and the destination is unreliable. "Cache:queued" indicates that the device is prepared to send backup data but is waiting to connect to the destination.
To resume your backup, connect to the destination using a more reliable network or physical connection and follow the steps below.
- Open the CrashPlan app
- Double-click the CrashPlan logo in the upper-right corner
The CrashPlan command-line area opens
- Enter this command:
- Press Enter
- Close the CrashPlan command-line
The CrashPlan app reconnects to the destination and resumes backup