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CrashPlan Support

CrashPlan For Home Software Version Policy

Applies to:
  • CrashPlan for Home
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This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan PRO documentation, read this page on our enterprise support site.

Overview

In order to maintain the best service, Code42 supports specific versions of CrashPlan for Home software. As described in the Product Lifecycle Policy, this supported version policy is more restrictive than the general policy of supporting the two most current major software versions. This article names the specific versions of the CrashPlan app that are required for CrashPlan for Home, as well as the supported and unsupported operating systems for the currently-supported versions of the CrashPlan app.

Code42 public cloud endpoint version policy

  • Code42 requires that customers use the latest supported version of the CrashPlan app. Previous versions must be upgraded by the dates established in this policy.
  • When a new version of the CrashPlan app is available, Code42 automatically upgrades all devices that meet the system requirements for the new version.
  • When a new version of the CrashPlan app no longer supports use on an operating system, Code42 announces an end-of-support date for the CrashPlan app on that operating system. Code42 strives to announce the end-of-support date 45 days in advance.

Public cloud endpoint version requirements

CrashPlan app Versions Status In Code42 cloud
4.8 Supported
4.7 and earlier Not supported

Supported operating system versions

The following reference guide is intended as a summary of operating systems supported for the currently-supported versions of the CrashPlan app. See CrashPlan's system requirements for a complete listing of minimum requirements for the CrashPlan app.

Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

Windows

Operating System Status In Code42 cloud
  • Windows 10
  • Windows 8
  • Windows 7
Supported
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2
Supported

OS X

Operating System Status In Code42 cloud
  • macOS Sierra v10.12
  • OS X El Capitan v10.11
  • OS X Yosemite v10.10
  • OS X Mavericks v10.9
Supported

Linux

Operating System Status In Code42 cloud

Linux using:

  • Kernel version 2.6.32 or later and
  • glibc version 2.9 or later
Supported

Unsupported operating system versions

Operating System Last Supported CrashPlan app Version
OS X Mountain Lion v10.8

4.7

OS X Lion v10.7.5

4.7

Windows Server 2008 4.7
Windows Vista Service Pack 2

4.7

Windows XP

4.7

Mac OS X v10.6 Snow Leopard 4.21
Windows Server 2003 4.2
Mac OS X v10.5 Leopard 3.6.4
Mac OS X v10.4 Tiger 3.2

1 Some computers running version 4.2 automatically upgraded to version 4.3. Computers that automatically upgraded were supported through version 4.3.