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CrashPlan Support

Platform Retirement For OS X Lion v10.7 And Mountain Lion v10.8

Applies to:
  • CrashPlan for Home
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This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan PRO documentation, read this page on our enterprise support site.

Overview

OS X Lion v10.7 and OS X Mountain Lion v10.8 are being retired as supported operating systems for Code42 products. This article explains what OS X v10.7 and OS X v10.8 retirement means to current customers who have Code42 products installed on these operating systems.

Affects

  • CrashPlan app
  • Code42 server

Retirement of OS X v10.7 and OS X v10.8

Beginning with version 5.0.1 of the Code42 platform, released in October 2015, OS X v10.7 and OS X v10.8 are no longer supported operating systems for the CrashPlan app and Code42 server.

This means:

  • Computers running OS X v10.7 and OS X v10.8 will not receive automatic upgrades to version 5.0.1 or later of the CrashPlan app and Code42 server.
  • Our Customer Champion team can no longer guarantee assistance with issues arising from use of version 5.0.1 and later of the CrashPlan app and Code42 server on OS X v10.7 and OS X v10.8.
  • Code42 cannot guarantee that version 5.0.1 or later of the CrashPlan app and Code42 server will operate without issues on OS X v10.7 and OS X v10.8.

Customers can continue to use the 4.x versions of the CrashPlan app and Code42 server on OS X v10.7 and OS X v10.8 until Code42 chooses to end support for the 4.x series software. For more information, review our Product Lifecycle Policy.

Frequently asked questions

Why is Code42 ending support for these operating systems?

Code42 innovates and evolves our solutions to provide customers with richer functionality and more robust products. For this reason, we must devote our development, testing, and support resources to more recent versions of these operating systems.

How will I know when my operating system is no longer supported by Code42?

When Code42 chooses to end support for the 4.x series software, we will post an announcement to our Support Forum. Additionally, you can always find up-to-date information about supported operating systems:

What can I do to continue using future releases of the CrashPlan app?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade your operating system to a supported version.

As a Code42 CrashPlan administrator, what can I do to ensure that my Code42 environment continues to function and that my users continue to be protected?

To continue receiving software updates and support for future releases of Code42 software, you must upgrade the operating systems of devices in your Code42 environment to a supported version.

If you have any questions, contact our Customer Champions.

Updates to this document

The Platform Retirement For OS X Lion v10.7 And OS X Mountain Lion v10.8 document should not be interpreted as legally binding commitments, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs.

This document represents the current view of Code42 as of the date it was posted. Code42 may change or update this policy at any time, without notice. Code42 cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Please check this document periodically to keep informed of any changes.

All online policies and similar documents are for informational purposes only. Code42 makes no warranties, express, implied or statutory, by posting such documents or about the information in such documents.