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CrashPlan Support

Renewing Or Extending Your CrashPlan For Home Subscription

Applies to:
  • CrashPlan for Home

Overview

This tutorial explains how to automatically or manually renew your CrashPlan for Home subscription. To add additional time to your subscription, follow the steps below for extending your existing subscription.

Considerations

  • Renewal date: The expiration date for an existing subscription or free trial is listed in the CrashPlan app under Settings > Account or in the CrashPlan web app on the Subscriptions tab.
  • Renewal notifications: An email notification is sent seven days before the expiration date of an existing subscription or free trial. If you allow your subscription or trial to expire, an email notification is also sent on the expiration date.
  • Billing information: To automatically renew your subscription, you must have auto-renewal turned on and your billing information must be current. If the renewal fails, Code42 will attempt to renew your subscription automatically once every 24 hours for 7 days following the subscription's expiration date.
  • PayPal: You can no longer use PayPal to purchase CrashPlan for Home subscriptions for several reasons. If you have any questions or concerns about renewing a subscription previously purchased with PayPal, contact our Customer Champions.

Expired subscription

If your subscription lapses:

  • Your backup to the Code42 cloud stops.
  • You are unable to restore from the Code42 cloud.
  • You can continue backing up to folders (such as an external hard drive) and computer destinations.
  • Your files are kept for a limited time in the Code42 cloud according to our backup retention policy.
Verifying Subscription Status
After renewing a recently-lapsed subscription, check the CrashPlan app to verify your backup to the Code42 cloud. Also, perform a test restore to verify that you can access previously-backed up files.
If your backup did not resume or you cannot restore files, contact our Customer Champions.

Schedule automatic renewal

All CrashPlan for Home subscriptions are set to automatically renew by default. To change or review your automatic renewal settings:

  1. Sign in to the CrashPlan web app.
  2. Select the Account tab.
  3. Select Automatically renew subscriptions.
  4. Click Save.
  5. From Payment method, click Modify.
  6. Enter or verify your payment information.
  7. Click Save.
    Turning on auto-renew

Manually renew or extend your subscription

To manually renew your subscription or add time to your existing subscription:

  1. Sign in to the CrashPlan web app.
  2. Select the Subscriptions tab.
  3. Click Extend next to the subscription you'd like to renew or extend.
    If you are extending a family subscription, the Extend button displays next to the computer your subscription was first applied to.
  4. Select the length of time you would like to add to your subscription.
  5. Enter your billing information.
  6. Click Buy.

The length of time purchased will be added to the existing time remaining on your subscription. You can view your new expiration date in the CrashPlan app under Settings > Account or in the CrashPlan web app under Account > Subscriptions.

Automatic renewals and canceled subscriptions

Enabling automatic renewals does not reactivate a canceled subscription. However, there is a known issue with canceling a subscription, then enabling Automatically renew subscriptions in My Account.

Diagnosing

If you enable Automatically renew subscriptions in My Account when you have a canceled subscription:

  • You will receive an email about changing your renewal setting, which includes a date for your canceled subscription.
  • You will see a date in My Account > Subscriptions for your canceled subscription.

In both cases, this date is the expiration date for the canceled subscription, not a renewal date.

You do not need to do anything. Your canceled subscription will not renew, and you will not be charged. Any other subscriptions that have not been canceled will continue to automatically renew.