- CrashPlan for Home
This article provides details about migrating your CrashPlan for Home account to CrashPlan for Small Business (previously CrashPlan PRO).
- To migrate to CrashPlan for Small Business, make sure you are running the latest version of CrashPlan for Home (version 4.8.4).
- To see what version of CrashPlan for Home you have, select Settings > Account.
- If you have an older version, upgrade your computer’s operating system so that it meets our minimum system requirements. Once your environment meets our minimum system requirements, uninstall and reinstall CrashPlan for Home to get version 4.8.4.
- CrashPlan for Small Business features an updated desktop application. Review our system requirements to ensure your setup is compatible with CrashPlan for Small Business before migrating.
|Backup type||Does it continue?|
|Cloud backups to CrashPlan Central||Yes, except very large backups over 5 TB|
|Local backups, such as external hard drives||Yes|
|Computer-to-computer backups, such as backing up to a friend||No|
Most backups to CrashPlan Central continue automatically.
There is one exception: cloud backups that are larger than 5 TB cannot be migrated to CrashPlan for Small Business, due to technical platform constraints.
If one of your computers has more than 5 TB of data backed up to CrashPlan Central, that computer's cloud backup is permanently lost when you migrate. That computer starts a new backup when you migrate your account to CrashPlan for Small Business. Local backups on that same computer are not affected.
Your computers continue to back up to and restore from local destinations just as they do today. You don't need to restart these backups when you migrate your account.
CrashPlan for Small Business does not support computer-to-computer backups. Before you migrate to CrashPlan for Small Business, you can move existing computer-to-computer backup archives from the computer to an external drive and continue backing up to it on the external drive.
When you migrate your account from CrashPlan for Home to CrashPlan for Small Business:
- Your computer stops backing up to any other computer. (Backups to CrashPlan PRO Online and to external drives continue normally.)
- All files and folders in your computer-to-computer backup are permanently deleted and cannot be recovered. Move existing backups before you migrate to preserve your backup.
No. The conversion process automatically updates the CrashPlan app on your computers. Instead of the green-themed CrashPlan for Home branding, you'll see a new and improved user interface.
If you choose not to migrate some computers on your account, the backups from those computers are permanently lost.
CrashPlan for Small Business uses AES-256 encryption, while CrashPlan for Home uses Blowfish encryption. After you migrate your account, any new or updated files will be encrypted with AES-256 encryption, but the files you've already backed up will still be encrypted with Blowfish.
For more information, read about our security and encryption options.
No. Once you migrate your CrashPlan for Home account to CrashPlan for Small Business, you can't migrate it back to CrashPlan for Home.
No. This process permanently changes your existing CrashPlan for Home subscription into a CrashPlan for Small Business subscription.
No. This process migrates your account and all the devices you select.
This process collects the same information that we request from all our new CrashPlan for Small Business customers, such as your business's location and number of employees.
Depending on when your subscription expired, your backups may have already been removed according to our CrashPlan for Home retention policy for expired subscriptions.
CrashPlan for Small Business billing
All CrashPlan for Small Business subscriptions are billed at the same, monthly rate: $10 (US dollars) per month per computer.
As a special offer related to this migration process, we're offering a discounted rate for 12 months for CrashPlan for Home customers who migrate to CrashPlan for Small Business. Sign in to the migration tool for billing information specific to you.
For example, if you have three computers using CrashPlan for Small Business, we bill you $30. If you add four more devices later, we bill you a total of $70. The billing change happens automatically, based on the number of computers on your CrashPlan for Small Business account.
Yes. As a one-time conversion step, we apply any remaining CrashPlan for Home subscription to your CrashPlan for Small Business subscription. The conversion tool shows you how much subscription time is applied. You are not billed for CrashPlan for Small Business until that subscription time ends.
When you migrate your CrashPlan for Home account to CrashPlan for Small Business, your family plan subscription becomes a standard CrashPlan for Small Business subscription. You are billed like any other CrashPlan for Small Business account, as described above.
No. CrashPlan for Home subscriptions are non-refundable, except as required by law.