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CrashPlan Support

Changing Your CrashPlan Subscription

Applies to:
  • CrashPlan for Home

Overview

This article provides links to tutorials for making changes to an existing CrashPlan for Home subscription. Follow the link below for the type of change you would like to make.

Changing your CrashPlan for Home subscription

Add a computer to your subscription

You can add computers to your account at any time by simply installing the CrashPlan app and signing in to your account. However, your subscription coverage for new computers will depend on your existing subscription type. Follow our guidelines for adding or replacing a computer for your subscription type.

Change subscription type

If you would like to change from an individual subscription to a family subscription (or vice versa), or change from a yearly renewal schedule to a monthly renewal schedule, follow our tutorial on Changing Your Subscription Type. If you would like to change from a monthly renewal schedule to a yearly renewal schedule, follow our instructions for extending your subscription instead.

Combine multiple individual subscriptions into a family subscription

If you would like to combine multiple individual subscriptions that are under the same account (i.e., same account email and password) into a family subscription, follow our tutorial on Combining Individual Subscriptions Into A Family Subscription.

Combine separate CrashPlan for Home accounts into a family subscription

If you would like to combine separate CrashPlan for Home accounts into a single account covered by a family subscription, follow our tutorial on Combining Separate CrashPlan for Home Accounts. Note, when you want to combine two separate accounts, you must start the backup(s) for one of the accounts over again.

Changing your account billing information or date

Follow our tutorial on Updating Your Billing information to change or remove the billing information stored on file with Code42. You can also change the billing date for your existing CrashPlan for Home subscription.