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CrashPlan Support

Activating Your CrashPlan License Key

Applies to:
  • CrashPlan for Home


This tutorial explains how to activate your subscription license key if you've already started backing up with the 30-day free trial or CrashPlan Free. 

Enter license key  

If you are upgrading your 30-day free trial or CrashPlan Free to a paid subscription, please follow these steps to activate your license.

Enter CrashPlan License Key
  1. Open the CrashPlan app.
  2. Choose Settings > Account.
  3. Open the CrashPlan Purchase Receipt email sent to the email address you provided during the purchase process.
  4. Copy the license key displayed near the bottom of the message. Where's my license key?
  5. In the CrashPlan app, paste your license key into the Key field as shown.
  6. Click Save.

Where's my license key

Your subscription license key is included on the purchase receipt that was emailed to the address you provided. If you do not see the receipt in your inbox, please check your SPAM folder for a message with subject “Purchase Receipt (your order number)” from
CrashPlan Receipt With License Key