Skip to main content
CrashPlan Support

Windows XP End Of Support: Using CrashPlan To Help Move To A New Operating System

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.

Overview

As Windows XP nears its official end of support, consider using CrashPlan to help ensure a safe, secure, and reliable transfer from Windows XP to a new operating system.

CrashPlan can be used in conjunction with Windows Easy Transfer when upgrading to Windows 7 or Windows 8. Or, you can use CrashPlan independently to restore files from your Windows XP computer to any supported operating system. This article provides step-by-step instructions for both methods:

Note: If you are looking for a small business or enterprise solution to Windows XP end of support, see our article Windows XP End-Of-Life Options With CrashPlan for best practices and instructions.

Affects

Windows XP computers nearing end of support. To determine if your computer is impacted, visit Microsoft's countdown to end of support.

CrashPlan with Windows easy transfer

Microsoft's Windows Easy Transfer is a free tool that can be used to move personal files and settings from one Windows operating system to another. This tool can be downloaded and used to create an archive file for your Windows XP computer. CrashPlan is a convenient and safe way to move the archive file created by Windows Easy Transfer from one operating system to another.

Considerations

  • Windows Easy Transfer can be used to upgrade to Windows 7 or Windows 8
  • You must have have Windows XP Service Pack 2 or higher installed in order to use Windows Easy Transfer
  • If you experience issues restoring files with Windows Easy Transfer, the steps below will still help you restore those files from your CrashPlan backup.

Non-Code42 Products
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

Before you begin

  • This method requires having Microsoft's Windows Easy Transfer tool on your old and new operating system. You can download it from Microsoft for free and install it on your Windows XP computer. Windows Easy Transfer is packaged with Windows 7 and Windows 8.
  • This tutorial assumes that the CrashPlan app is already installed and backing up files on your Windows XP computer.

Step 1: Create an archive of your Windows XP computer

  1. Sign in to your Windows XP computer as an administrator.
  2. Open Windows Easy Transfer and click Next to start the wizard.
  3. Select An external hard disk or USB flash drive when asked: What do you want to use to transfer items to your new computer?
  4. Select This is my old computer when asked: Which computer are you using now?
    The program scans your computer for files that can be transferred. The length of the scan depends on how many files are stored on your computer.

This is my old computer

  1. When prompted, choose the types of files you want to transfer.
  2. Follow the remaining prompts, then select Save.
  3. Save the Windows Easy Transfer archive file to a folder included in your CrashPlan backup file selection.
    Be sure to save the file using the extension suggested by your computer (MIG). The length of time it takes to save your archive depends on the size of your archive file.
  4. Follow the remaining prompts to close Windows Easy Transfer.

Step 2: Confirm your archive file is backed up

After you create an archive file of your Windows XP computer, be sure to give CrashPlan enough time to back it up. You can confirm that the archive file is successfully backed up using one of the following options:

  • Option 1: Wait until the CrashPlan app reports backup complete, as shows in the example below. If your backup doesn't reach 100% complete, review our troubleshooting tips.

Backup complete

  • Option 2: Wait until the archive file is available for restore. You don't need to restore the file yet. Just make sure it's included in the list of files you can restore.

Step 3: Install the CrashPlan app on your new computer

  1. Install the CrashPlan app on your new computer.
  2. Sign in using your existing account
Caution
When you first sign in, a message displays asking if your want to adopt a previous computer. Do not adopt your old computer yet. Adopting the old computer before you restore files to the new computer can cause old files to be removed from your backup archive. See Restoring After An Adoption for more details.

Step 4: Restore your Windows XP archive file on your new computer

Restore the archive file of your Windows XP computer to your new computer. You can restore the archive file to any location on the new device that is accessible to Windows Easy Transfer, such as the Desktop.

Step 5: Transfer files to your new computer

  1. Open Windows Easy Transfer on your new computer and follow the prompts.
  2. Select An external hard disk or USB flash drive when asked, What do you want to use to transfer items to your new computer?
  3. Select This is my new computer when asked, Which computer are you using now?
  4. Select Yes when asked, Has Windows Easy Transfer already saved your files from your old computer to an external hard disk or USB flash drive?
  5. Select the archive file you restored in Step 4 and click Open.
  6. Follow the remaining prompts to transfer files to your new computer.
    Windows Easy Transfer should provide a summary of files it was able to transfer.

Step 6: Restore additional files (optional)

If necessary, you can use the CrashPlan app to restore files that the Windows Easy Transfer wasn't able to restore.

Important: When selecting a restore location for your files, we strongly recommend restoring to a specific location, like your Desktop, instead of the original location. This is important because the operating system you are restoring to has a different file-system structure than the original operating system.

Step 7: Adopt your old computer (optional)

Once your files are restored, you can adopt your backup archive and CrashPlan settings from your previous computer. When you adopt an old computer, CrashPlan recognizes files from your existing backup archives on your new computer. After scanning those files for any missing pieces, CrashPlan marks them as complete and knows not to re-upload them. This prevents a lengthy initial backup on your new computer, and restores all of your CrashPlan settings on the new installation of the app.

CAUTION: Deselecting Files

After adopting your old computer, use caution when updating your backup file selection. You should update your file selection to add folder and file locations specific to your new computer. However do not deselect folders and files from your old computer until the files you want to keep have been moved and fully backed up to a location on your new computer. When you deselect files, they are removed from your backup selection.

Restore files from Windows XP to a new computer

If you are not using Windows Easy Transfer, you can still use CrashPlan to restore files from your Windows XP computer to a new computer using the steps below. This method is recommended if you are moving from Windows XP to an operating system other than Windows

Before you begin

This tutorial assumes that the CrashPlan app is already installed and backing up files on your Windows XP computer

Step 1: Confirm your Windows XP computer is backed up

Ensure that all of the personal files you want to move from your Windows XP computer are completely backed up to at least one destination. You can view your backup progress from the Backup tab of the CrashPlan app.

PC_backup_complete.png

Step 2: Install the CrashPlan app on your new computer

  1. Install the CrashPlan app on your new computer.
  2. Sign in using your existing account
When you first sign in, a message displays asking if your want to adopt a previous computer. Do not adopt your old computer yet. Adopting the old computer before you restore files to the new computer can cause old files to be removed from your backup archive. See Restoring After An Adoption for more details.

Step 3: Restore files to your new computer

Restore the files you want transferred to your new computer using the CrashPlan app.

Important: When selecting a restore location for your files, we strongly recommend restoring to a specific location, like your Desktop, instead of the original location. This is important because the operating system you are restoring to has a different file-system structure than the original operating system.

Step 4: Adopt your old computer (optional)

Once your files are restored, you can adopt your backup archive and CrashPlan settings from your previous computer. When you adopt an old computer, CrashPlan recognizes files from your existing backup archives on your new computer. After scanning those files for any missing pieces, CrashPlan marks them as complete and knows not to re-upload them. This prevents a lengthy initial backup on your new computer, and restores all of your CrashPlan settings on the new installation of the app.

CAUTION: Deselecting Files

After adopting your old computer, use caution when updating your backup file selection. You should update your file selection to add folder and file locations specific to your new computer. However do not deselect folders and files from your old computer until the files you want to keep have been moved and fully backed up to a location on your new computer. When you deselect files, they are removed from your backup selection.