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CrashPlan Support

Restoring Apple Mail

Applies to:
  • CrashPlan for Home
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This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


This article explains how to restore your Apple Mail files and import them into Apple Mail. In most cases, we recommend restoring all of your backed-up Apple Mail files, but you can also restore specific folders (such as Inbox or Sent Mail).

Before you begin

You must have already configured at least one mailbox in Apple Mail.

Non-Code42 Products
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

Step 1: Restore your Apple mail files

  1. Open the CrashPlan app.
  2. Go to Restore.
  3. If there are multiple computers on your account, select the computer you want to restore.
  4. If you are backing up to multiple destinations, select the backup destination that you want to use for this restore.
  5. From the file tree, select the checkbox for your Apple Mail files: /Users/<user name>/Library/Mail/
    Restoring the Apple Mail folder
  6. Click original permissions to change the selection to current permissions.
  7. Click Restore to restore your Apple Mail files to your Desktop.
    Alternatively, you can click Desktop to select a different location. If you do, note that location for later.

Restore Specific Mail Folders
You can restore specific mail folders instead of all your mail.

  1. Click the triangle to the left of the Mail folder to reveal its contents.
  2. Select the checkbox next to each folder you want to restore (and deselect the checkbox next to any folder you don't want to restore).

Step 2: Import your restored files into Apple mail

  1. When the restore is complete, open Apple Mail.
    You must already have configured at least one mailbox in Apple Mail.
  2. Go to File > Import Mailboxes.
  3. Select Apple Mail from the list of options, and click Continue.
    3 - Mail import Apple Mail.png
  4. Select the folder that you restored in Step 1.
    By default, your Mail folder was restored to your Desktop.
  5. Click Choose.
    4 - Mail import entire folder.png
  6. Click Continue to begin importing your restored files into Apple Mail.
    When the import is complete, Apple Mail displays a confirmation message: "You can find the imported mailboxes in the folder named 'Import' in the mailboxes list."
  7. Click Done to finish the import process.

After importing your restored mail into Apple Mail, you can move your folders and messages within Apple Mail.

Step 3: Clean up your restored files

After you import your restored files into Apple Mail, you can safely delete the the restored copy of the files from your Desktop (or other location you selected).

External resources