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CrashPlan Support

Restoring Files From The Web

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


This tutorial explains how to restore files from the web. Restore files from the web when you want to restore only a few files. To restore more than 500 MB of files, we recommend restoring from the CrashPlan app instead.

Before you begin

  • If you are restoring all of your files because you recently reformatted or replaced a computer or hard drive, refer to our Restore Your Entire System article instead.
  • Only files backed up to CrashPlan Central can be restored from the web. If your file was backed up to another destination, restore from the CrashPlan app instead.


  1. Open a web browser and go to the CrashPlan web app.
  2. Sign in to the CrashPlan web app with your CrashPlan account info.
  3. Select Computers.
  4. Locate the computer containing the files you want to restore and click Restore.
    Web restore
  5. Select the files or folders you want to restore, up to 500 MB per restore.
    Select files for restore
  6. (Optional) Select a calendar date to restore files as of a date other than the most recent date.
  7. (Optional) Select Display deleted files.
    The file tree refreshes to include deleted files
  8. Click Restore.
  9. Click the link Click here to download your restored files to download your files.
    The files are restored to the computer you're currently using.
Decrypted Files

When you use the CrashPlan web app to perform a web restore, your files are decrypted on CrashPlan's servers before being sent to your web browser. By default, the decrypted files are stored for 24 hours. However, you can opt to remove these files before their expiration period.

To remove files from the server after you have downloaded them, click the red X that displays next to the expiration period in the Previous Restores area of CrashPlan web app.