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CrashPlan Support

CrashPlan For Home Version 4.7

Applies to:
  • CrashPlan for Home
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This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


Version 4.7 of the CrashPlan app is a minor release that includes a small number of enhancements and fixes. All CrashPlan apps that connect to the Code42 cloud will be upgraded over several days, beginning on May 9, 2016.


Windows, OS X, and Linux

Version 4.7.0

  • Security updates.
  • Performance and stability improvements.
  • OS X devices now prevent Time Machine from backing up the CrashPlan app bundle, which was causing high CPU usage for some users.
  • Corrects a rare issue which could cause unexpected version reduction behavior during archive maintenance if the time and date on a device were manually set to incorrect values and then later reset to the correct date and time.
  • Corrects an issue on OS X v10.11 devices in which some dialogs could not be closed when the CrashPlan app was in full screen mode.
  • Windows 10 devices now display the correct file type thumbnail icon on the Restore screen.
  • Corrects an issue in which the title above the destination list on the Destinations > Friends tab could display incorrectly.
  • Corrects an issue introduced in version 4.3 in which some Windows devices displayed duplicate CrashPlan tray icons.
  • Corrects a rare issue when adding file exclusions in which the Ok button was not enabled until a second exclusion was added.
  • Corrects Japanese translations in the CrashPlan history log to now correctly use the abbreviations Kbps and Mbps instead of b KB/s and Mb KB/s.
  • All items in the OS X menu bar app are now translated to non-English locales.
  • Files with leading or trailing spaces in the filename backed up from an OS X or Linux device can now successfully be restored to a Windows device.
  • Corrects an issue in which changes to the Java memory value were not saved properly if set to a value below the default of 1024.
  • Corrects an issue in which some Windows devices were unable to unzip CrashPlan app logs created with the CLI getlogs command.
  • In the CrashPlan web app, the version retention settings at Outbound Backup Settings > Versions now include Never as an option. (Never has always been an available option from the CrashPlan app. This change only impacts the CrashPlan web app.)
  • Password reset and recovery emails now specify the included link can only be used one time.
  • Corrects an issue in which the web restore link incorrectly displayed the file size as 0MB when only one file was selected to restore.
  • Corrects an issue in which some metadata was not restored correctly if the file was backed up with Windows Volume Shadow Service (VSS).
  • Corrects a rare issue for devices using enhanced archive key security: after upgrading to version 4.5.2, backups paused until the user re-entered the archive key password.
  • Improves error message when entering an invalid regex search string on the web restore screen.
  • Improves error message during web restores if an archive is temporarily unavailable for search.

Upcoming operating system retirement

CrashPlan app version 4.7 is the last supported version for Windows XP, Windows Vista, OS X v10.7.5, and OS X v10.8. For more details, see the CrashPlan for Home Software Version Policy.

Known issues

  • When the CrashPlan app language is set to Automatic, the CrashPlan app always displays in English, even if the system language is different. To switch the CrashPlan app language, choose another language from Settings > General > Language.
  • In some cases, users may not be able to change their password immediately after registering as a new user in the CrashPlan app. Signing out of the CrashPlan app and signing in again corrects this issue.
  • Computer-to-computer backups stop if one computer upgrades to CrashPlan app version 4.7 and the other computer remains on version 4.6 or earlier. To resume backups, upgrade both devices to CrashPlan app version 4.7.
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