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CrashPlan Support

CrashPlan For Home Version 4.8

Applies to:
  • CrashPlan for Home


Version 4.8 of the CrashPlan app is a minor release that includes a small number of enhancements and fixes. All CrashPlan apps that connect to the Code42 cloud will be upgraded over several days, beginning on the release dates listed below.

Fixes and enhancements

Windows, Mac, and Linux

Version 4.8.4

Released May 30, 2018

  • Removes the ability to add or modify credit card information.

Released January 3, 2018

  • Corrects an issue in which text was missing from the bottom of the Restore screen on Mac devices using macOS High Sierra 10.13. This fix introduces minor changes to the restore interface for all devices.
  • Corrects an issue on Mac devices using macOS High Sierra 10.13 in which the CrashPlan menu bar app closed unexpectedly under certain circumstances.
  • Corrects an issue on Mac devices using macOS High Sierra 10.13 in which some text was missing from the status messages at the top of the CrashPlan app.
Version 4.8.3

Released June 13, 2017

  • Corrects a security vulnerability on Windows devices that could allow escalation of privilege.
Version 4.8.2

Released April 26, 2017

On Windows devices, corrects an issue in which some file metadata, such as Created Date, could be missing or incorrect if a file was locked by another program at the time the CrashPlan app backed up the file.

Version 4.8.0

Released September 28, 2016

  • Security updates.
  • Performance and stability improvements.
  • Removes support for Windows XP, Windows Vista, OS X v10.7.5, and OS X v10.8. Devices on these operating systems will not upgrade to CrashPlan app version 4.8.
  • Users must now accept the EULA upon account creation instead of during CrashPlan app installation.
  • Computer-to-computer backups now work properly over UPnP connections.
  • Corrects a rare issue on Linux devices which could cause the history log to be removed while upgrading the CrashPlan app.
  • Corrects an issue in which changing the listening port for inbound (computer-to-computer) backups required restarting the CrashPlan app to resume backups.
  • Changes to network overrides no longer require restarting the CrashPlan service on the device to take effect.
  • Corrects an issue which could require users with enhanced archive security to re-enter their archive key password or custom key to resume backup activity if the device unexpectedly shut down.
  • Deactivated computers no longer appear in the list of available devices in the My Account page.
  • Corrects an issue in which Windows devices could report using the wrong operating system after a Windows upgrade. For example, a device that upgraded from Windows 8 to Windows 10 could still display Windows 8 in the CrashPlan app.
  • The OS X admin exclude .Mobile.*Backups/. changed to .MobileBackups/. This change now restricts the exclusion to an exact match on "MobileBackups." Previously, anything containing the words "mobile" and "backups" (for example, "My iPhone Mobile Backups") would have been excluded.
  • Changing the language in the CrashPlan app no longer deletes the history log. Now, the history log remains intact and displays each log entry in the language selected at the time the entry was created. This results in a history log with a mix of languages.
  • When the CrashPlan app language is set to Automatic, the CrashPlan app now correctly uses the system language in use for the device's operating system. Previously, the CrashPlan app defaulted to use English when set to Automatic.
  • Corrects a rare issue in which entering specific commands in the CrashPlan app command-line interface (CLI) caused the CrashPlan app to be inaccessible for users with special characters in their usernames.
  • When resetting a password, the error message for entering an invalid answer to the security question now correctly displays "Incorrect answer" instead of "Invalid password."

Known issues

  • Computer-to-computer backups may stop if one computer upgrades to CrashPlan app version 4.8 and the other computer remains on version 4.7 or earlier. This could occur if one computer is using an unsupported operating system, such as Windows XP (which cannot be upgraded to CrashPlan app version 4.8).
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