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CrashPlan Support

Installing The CrashPlan App

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan PRO documentation, read this page on our enterprise support site.

Overview

This article provides instructions for downloading and installing the CrashPlan app on your computer.

Before you begin

Considerations

  • The default install location for the CrashPlan app varies by operating system. You should not move or rename the application file after installation. Moving or renaming the CrashPlan app may result in unexpected behavior.
  • (OS X only) If your computer uses Gatekeeper and only allows software from the Mac App Store, go to System Preferences > Security & Privacy > General and allow applications downloaded from Mac App Store and identified developers. Gatekeeper settings can be reverted after installing.

Steps

Follow the installation instructions for your operating system:

Windows

  1. Download the latest version of CrashPlan for Home.
  2. Double-click the CrashPlan EXE file, then click Next to begin the installation wizard.
  3. For Installation Type, click Next to accept the default setting, Everybody (all users).
    The CrashPlan app will be accessible to all users on the computer. Alternatively, if you have multiple user accounts on your computer and want to back them up separately, see our guide on per user installation.
  4. Sign in to your CrashPlan account.

OS X

  1. Download the latest version of CrashPlan for Home.
  2. Double-click the DMG file, then double-click Install CrashPlan.
  3. Follow the prompts to complete the installation using the default settings.
    The CrashPlan app will be accessible to all users on the computer. Alternatively, if you have multiple user accounts on your computer and want to back them up separately, see our guide on per user installation.
  4. Sign in to your CrashPlan account.

Linux

To install the CrashPlan app on Linux, run the install.sh shell script. For more detailed instructions, refer to the step-by-step information below. In version 3.7.0 and later, installing the CrashPlan app also downloads and installs Java Runtime Environment version 1.7.0_45.

  1. Download the latest version of CrashPlan for Home.
  2. Extract the TGZ file to Downloads.
  3. Open Terminal and enter the following command:
    cd ~/Downloads/crashplan-install
  4. Press Enter.
  5. Then enter: sudo ./install.sh
  6. Press Enter.
  7. When prompted, type y or n to each prompt, and press Enter to complete the installation.
    The CrashPlan app opens after the installation completes.
  8. Sign in to your CrashPlan account.

What's next?

To get the most out of CrashPlan, see our getting started guide.