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CrashPlan Support

Installing And Uninstalling The CrashPlan Mobile App

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.

Overview

This tutorial explains how to install and uninstall the CrashPlan mobile app for Android and iOS.

Installing

Download the free CrashPlan mobile app for Android or iOS.

Mobile OS Version
Android Android 2.2 and later
iOS iOS 7.0 and later

Signing in

After installing the CrashPlan mobile app, sign in with your CrashPlan username and password.

Uninstalling

Considerations

  • If you uninstall the CrashPlan mobile app from an iOS device, any files downloaded with the CrashPlan mobile app will be deleted from your device. If you opened a file in another app, that copy is not removed. Additionally, nothing is removed from your backup file selection; only the downloaded copies on this device are removed.
  • If you uninstall the CrashPlan mobile app from an Android device, any downloaded files remain on your device.

Android

  1. Go to your device Settings.
  2. Tap Apps or Application Manager.
  3. Tap CrashPlan.
  4. Tap Uninstall.
  5. Tap OK to confirm the uninstall.

iOS

  1. Tap and hold the CrashPlan mobile app until it starts to shake.
  2. Tap the small "x" in the corner of the CrashPlan mobile app.
  3. Tap Delete to confirm the uninstall.