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CrashPlan Support

System Requirements

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan PRO documentation, read this page on our enterprise support site.

Overview

This article provides the minimum system requirements for using the currently-supported versions of the CrashPlan app and the CrashPlan mobile app.

Considerations

  • These system requirements are the minimum requirements to install the CrashPlan app. We recommend using more powerful hardware for the best performance.
  • If your backup is unusually large (more than 1 TB or 1 million files), you must configure the CrashPlan app to use more RAM than the minimum requirement.
  • The CrashPlan app requires an internet connection for almost all activity, including signing in, backing up, restoring, and changing most settings.
Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

CrashPlan app requirements

OS Hardware Software
Windows
  • 1 GHz CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Windows operating systems:
    • Windows 7
    • Windows 8, 8.1
    • Windows 10
    • Server 2008 R2
    • Server 2012 and Server 2012 R2
  • Oracle Java (JRE) 7 or later1
OS X
macOS
  • 1 GHz 64-bit Intel CPU
  • 1 GB Memory
  • 450 MB free drive space
  • OS X and macOS operating systems:
    • OS X 10.9
    • OS X 10.10
    • OS X 10.11
    • macOS 10.12 (CrashPlan app version 4.5.2 and later)
  • Oracle Java (JRE) 7 or later1
Linux
  • 1 GHz x86-64 CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Kernel version 2.6.32 or later
  • glibc 2.9 or later
  • cpio
  • Xorg
  • GTK2
  • SysVinit
  • SWT1
  • Oracle Java (JRE) 7 or later1

The CrashPlan app requires a graphical user interface (GUI) for use on all operating systems.
1 This component is packaged with the CrashPlan app.

Unsupported Configurations
We support the CrashPlan app only on systems that meet our system requirements. Some customers have found additional, unsupported uses for CrashPlan.

CrashPlan mobile app requirements

Mobile OS Version
Android Android 2.2 and later
iOS iOS 7.0 and later