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CrashPlan Support

Getting Started

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


Welcome to the CrashPlan getting started guide! In three easy steps, you can begin backing up the files that mean the most to you. For a detailed introduction to CrashPlan, see the topics in the guide below.

PDFYou can also download this guide as a PDF.

Step 1: Install the CrashPlan app

Download the free CrashPlan app. Open the downloaded file and follow the prompts to install CrashPlan on your computer.

You can download the CrashPlan app installer using the links below: 


Once you've downloaded the installer file, open it and click Yes to let the program make changes to your computer. A setup wizard opens to walk you through the process from start to finish.

Setup Wizard Windows


Once you've downloaded the installer file, open it and double-click the CrashPlan logo to begin installation. A setup wizard opens to walk you through the process from start to finish.

Mac Setup Wizard

Step 2: Sign in

Select Existing account, then enter your email address and password to sign in. 
If you do not have an account, click here to review your options. 

Install the CrashPlan app

Step 3: Select your files and start your backup

CrashPlan selects your user folder for initial backup by default. The user folder contains commonly-used folders for pictures, music, documents, downloads, and more.

  1. (Optional) Click Change to adjust the folders selected for backup
  2. Click Start Backup

Start backup

That's it! It's safe to close the CrashPlan app while your backup continues quietly, behind the scenes. If you turn your computer off, CrashPlan will resume where it left off the next time you turn it on.

Keep Your Computer On
Your computer must be awake for CrashPlan to back up your files. You can optimize your computer's energy settings if you don't want your backup interrupted.

What's next?

The CrashPlan for Home trial lets you back up to CrashPlan Central free for 30 days. After the trial period, you need a CrashPlan subscription to continue backing up to CrashPlan Central and enjoying premium features, like continuous backup and support from our Customer Champion team. See our comparison chart for a full breakdown of the features a subscription offers.

More info

For a more detailed introduction to CrashPlan for Home, read or browse the topics below. Start with our welcome guide if you would like to advance through the entire getting started guide.

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