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CrashPlan Support

CrashPlan Backup Report Reference

Applies to:
  • CrashPlan for Home


For all CrashPlan for Home users, we send regular backup status reports to keep you informed about the health of your devices' backups. This guide explains the information in your backup status reports and shows how to configure when these emails are sent.

Backup status report

Backup Status Report example

Item Description
a Support

Link to the official Code42 support site.

b My account Click to sign in to the CrashPlan web app.
c Areas of concern The number of your devices that have an area of concern, such as a long time since the last backup activity or an incomplete backup.
d Device name The name of one device under your CrashPlan for Home user account.
This is a setting on your device, not a name configured in CrashPlan for Home.
e Backup status

An indicator of this device's backup status.

  • Green check: This device's backup is normal.
  • Yellow squiggle: This device has not started a backup.
  • Red exclamation point: This device has not connected in several days.
f Backup information

Details about this device's backup.

  • Destination name: The name of the backup destination, such as CrashPlan Central or a local folder.
  • Last activity: The last time this device connected to this destination.
  • Last complete: The last time this device completed a backup to this destination.
  • Selected for Backup: The amount of data selected for backup to this destination from this device.

Configuring backup report delivery

  1. Open the CrashPlan app.
  2. Go to Settings > General.
  3. Under Backup Status and Alerts, choose a Delivery time.
  4. Click Save.
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