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CrashPlan Support

Account Settings Reference

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan PRO documentation, read this page on our enterprise support site.

Overview

From the Account page, you can view and manage your account information.

Account

Account Settings (CrashPlan For Home)

Item Description
a Name (first) The first name that you entered when you created your CrashPlan account.
b Name (last) The last name that you entered when you created your CrashPlan account.
c Email The email address that you entered when you created your CrashPlan account.

NOTE: An email address can only be used for one CrashPlan account at a time, so if you're unable to change the email to a given address, it's likely there's another CrashPlan account already created under that email.
d Change Password Display the Security page on which you can change your password.
e Manage Account Opens your default web browser to the My Account sign in page, where you can manage your account online. If you have licenses for several computers, and you want to make changes to the computer you are not currently using, you can make these changes online. You can also modify your payment information and extend or cancel a CrashPlan for Home subscription from this page.
f Product Type of license: CrashPlan Free or subscription.
g Status The status of your license: Active or Expired.
h Expires The date your license expires.
i Key This is your license key. If you purchase a CrashPlan for Home subscription, you enter your license key so that you can continue to use CrashPlan. If your computer is lost or stolen and you want to reinstall the CrashPlan app on another computer, you will be prompted to enter the license key. After CrashPlan is installed on a different computer, it stops running on the original computer.

Warning: If you do not have your license key, CrashPlan cannot access your account and connect your account to a new or different computer.
j Version The version of CrashPlan installed on this computer. CrashPlan updates automatically when a new version is released.
k Computer CrashPlan-assigned computer identification number for this computer. CrashPlan uses a unique sequence of numbers to distinguish one computer from another and to facilitate the backup and restore processes.
l Undo Changes Reset to previous settings (same effect as cancel).
m Save Apply changes.
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