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CrashPlan Support

Removing A Computer From Your Account

Applies to:
  • CrashPlan for Home


This article provides step-by-step instructions for removing a computer from your CrashPlan account. When a computer is removed, you can no longer back up its files or use it as a destination for other backups.


  • When you remove a computer from your account, CrashPlan stops backing up its files and permanently removes all its backed-up files. If you want to back up the computer again later, you must restart your backup.
  • You can only deactivate the computers listed under your account. The Deactivate Computer button does not appear for computers listed under another account (for example, a friend's account).
  • You must use the CrashPlan app to remove a computer. You cannot remove a computer from the CrashPlan web app.
Removing Is Permanent And Can't Be Reversed
Removing a computer from your account deletes all of its backed-up files. This is permanent and cannot be reversed. Any previously stored backup information is deleted.


You can remove a computer from any CrashPlan app signed into your account. To remove a computer:

  1. Open the CrashPlan app on any computer on your account.
    You do not have to use the CrashPlan app from the computer that you want to remove.
  2. Go to Destinations > Computers.
  3. From the list of your computers, select the computer you'd like to remove.
    The text (this one) identifies the computer you are currently using.
  4. Click Deactivate Computer.

Deactivate Computer