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CrashPlan Support

Changing Your CrashPlan Account Email Address

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


This tutorial explains how to change the email address associated with your CrashPlan account.


After changing your email address:

  • All future emails from Code42 will be sent to the new address
  • Use your new address to sign in to CrashPlan anytime you want to access your account
  • Use your new address if you need to contact the Customer Champion team

Changing your CrashPlan account email address

From the CrashPlan app

From a computer associated with your account:

  1. Open the CrashPlan app
  2. Click Settings > Account
  3. Enter your new email address in the Email field
  4. Click Save

From the My Account page

If you don't have access to the CrashPlan app, you can also change your email address from the My Account page on our website:

  1. Sign in to My Account
  2. In the Profile section, enter your new email address in the Email field
  3. Click Save