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CrashPlan Support

The Gamer's Guide To CrashPlan

Applies to:
  • CrashPlan for Home

Overview

What happens when your hard drive loses its last life? Many gamers know, there is nothing more rage-inducing than starting over after losing your 120 hour playthrough of your favorite game. That’s where CrashPlan comes in.

While we can’t shield your computer from a stray lightning blast, we can help protect your army of extra lives. This article describes how you can use the CrashPlan app to back up your valuable save files and game data so that you get back to the battle faster when tragedy strikes.

Essential features for gamers

Multi-platform support

All computer hardware is prone to failure at some point, which is a reality that gamers know better than most. Corruption or failure of your hard drive can turn a weekend gaming binge into weeks of replaying content that you already finished. This is why it is important to maintain a backup of your saved games and game data for every system you own. CrashPlan can back up saved games from:

  • Windows PC
  • OS X
  • Playstation 3
  • Playstation 4
  • Playstation Vita
  • Xbox 360

Saved games from some older platforms and consoles can also be backed up with CrashPlan.

File versioning

Have you ever realized too late that you overwrote your latest save file? CrashPlan's backup and restore settings allow you to restore a saved game back to a previous state if it was overwritten, or even if you just made a mistake. With CrashPlan you can keep every version, of every game save, forever.

Unlimited data plan

No matter how many games you play, CrashPlan can back up the data for all of them. All subscriptions offer an unlimited amount of storage space. We don't care if you're backing up 5 GB or 5 TB, and we don't place limits on individual file sizes. Furthermore, we don't throttle upload speeds, no matter how much data you've backed up.

Access from anywhere

Whether restoring from the CrashPlan app, from our website, or from the mobile app, you can access your game data or save files from anywhere!

Backing up your games

Computer game developers have never created a standard for where saved games should be stored on your computer. They could be in the game's install folder, your documents folder, or nearly anywhere else on your computer. To back up your game files, you could look for every individual saved game on your computer and include that location in your backup file selection, use a third party tool to find and move the saves for you, or create symbolic links on your system to move all of your saves to a new location.

Old Saved Game Locations:
Symbolic links (or soft links) direct your computer to look for a file in a different location on your computer. Most third party save game managers work by creating these soft links and moving the original files. If the original save game locations are selected for backup as well as the new location, your backup will contain a separate soft link file and save game file for each game save that you create. For more information on how this works, see our article on Using Soft & Hard Links With CrashPlan.

Pc game saves

Third party applications such as GameSave Manager or Masgau can be used to move all of your saved game data to a single location on your computer, which can then be backed up with the CrashPlan app. Use the steps below to gather your saved data and back it up with CrashPlan.

Non-Code42 Products
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

Steps

  1. Install GameSave Manager, Masgau, or a similar third party game manager.
  2. Use that application to move your save data to a single location.
  3. Open the CrashPlan app.
  4. From Backup, click Change.
  5. Select the new location of your saved games.
  6. Click Save.
    CrashPlan will rescan your file selection and back up your saved games.

OS X game saves

Similar to PC games, games on OS X can save their data to a variety of locations on your computer. Unlike a PC, there are no specialized applications to move these files to a new location for easy backup. Instead, use the steps below to locate and back up the saved games on OS X.

Steps

  1. Open the CrashPlan app.
  2. From Backup, click Change.
  3. Select the location of your saved games.
    Saved games are normally stored in the following locations:
    • ~/Library/Application Support/
    • ~/Library/Application Support/Steam/userdata (for Steam games)
    • ~/Library/Containers/ (for newer games from the OS X App Store)
    • ~/Documents/
    • ~/Library/Preferences/
    • ~/.local/share/
  4. Click Save.
    CrashPlan will rescan your file selection and back up your saved games.
Saved Game Locations:
Make note of the locations of your saved games on your computer to ensure that you can quickly find and restore your saved games when needed. As you purchase more games, make sure to verify that the saved game locations are included in your backup file selection to ensure they are backed up regularly.

Console game saves

While CrashPlan cannot back up saved games directly from a console platform (such as Playstation 3 or Xbox 360), most systems allow saved data to be copied to a USB stick or other storage medium. Those files can then be transferred to your computer and backed up with CrashPlan just like any other file.

Steps

Each gaming console handles saved data slightly different. Use the following instructions for your console to move your saved data to another storage medium, such as USB storage, memory stick, or SD card:

Older System Game Saves:
Some older game systems may have the ability to copy saved data to another location, but this may require specialized hardware. If you are able to copy the files to your computer, you can use CrashPlan to back them up.

Once you have moved the files to a storage medium, copy them to your computer and follow the steps below:

  1. Open the CrashPlan app.
  2. From Backup, click Change.
  3. Select the location of your saved games.
  4. Click Save.
    CrashPlan will rescan your file selection and back up your saved games.