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CrashPlan Support

CrashPlan And Google Drive

Applies to:
  • CrashPlan for Home
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This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


CrashPlan can back up the contents of your Google Drive folder, but you may need to update the permissions associated with that folder before CrashPlan can recognize the folder's contents. This article provides instructions for updating your Google Drive folder's permissions to work with CrashPlan.

Non-Code42 Products
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

Under the hood

In order to back up a folder, the CrashPlan app requires that the SYSTEM user (Windows) or Admin account (Mac) has read and write access to the folder. When Google Drive downloads a file that was not created on your computer, or you move a file into the Google Drive folder, the files only have the current User permissions.

Recommended solution

If you want to have those files backed up with CrashPlan, you can manually grant the SYSTEM or Admin user read and write access to your Google Drive folder. Once the permissions have been changed, CrashPlan recognizes the files and backs them up.

After you update the folder's permissions, you can manually run a file verification scan to alert CrashPlan to the files. Manually running the scan ensures your files are immediately queued for backup. If you don't run the scan manually, CrashPlan will add them during the next scheduled scan.

  1. Go to Settings > Backup.
  2. Near the Verify selection every setting, click Now.
    Click Now to verify your file selection
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