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CrashPlan Support

Backing Up Cloud Services

Applies to:
  • CrashPlan for Home
Need enterprise or small business documentation?
This article is intended for CrashPlan for Home users. For Code42 CrashPlan and CrashPlan for Small Business documentation, read this page on our enterprise support site.


If you are using cloud services like Dropbox, Google Drive, Microsoft OneDrive (formerly SkyDrive), or Evernote, you may have questions about how CrashPlan interacts with these services. This article provides links to more information about using the CrashPlan app with several popular cloud services.


Dropbox stores files directly on your computer's hard drive. CrashPlan can back up these files like any other personal file on your computer. Read Backing Up DropBox for more information about including Dropbox in your file selection.

Google Drive

You can back up files stored in your Google Drive folder with CrashPlan. However, you may need to modify the user permissions for your Google Drive folder to ensure CrashPlan recognizes the files. Read CrashPlan and Google Drive for more information about updating your folder permissions.


In OS X version 10.8 and later, OS X can store iCloud files on your computer. However, OS X stores these files in an iCloud library folder that also contains application files. Backing up and restoring the iCloud library folder can cause problems for both iCloud and CrashPlan.

We recommend that you follow Apple's instructions to save copies of your files from iCloud. Then, add the copies to your CrashPlan backup file selection. You must repeat this process if you change the files in iCloud, because changes made to the iCloud files are not applied to these copies.


When Evernote is installed on a desktop or laptop computer, your notes are stored locally on your computer as well as in Evernote's cloud. You can back up the files stored locally either by backing up your entire Evernote database, or by exporting and backing up individual notebooks. You can read the advantages and disadvantages of both methods in our how-to guide for backing up Evernote.

Microsoft OneDrive

In Windows 8.1, OneDrive (formerly SkyDrive) uses smart files, which are placeholders designed to save space on your computer's hard drive by storing files in Microsoft's cloud. CrashPlan can back up these placeholders only if you use OneDrive's "offline" mode. Read Backing Up OneDrive for more information about your options when using OneDrive and CrashPlan together.