http://support.crashplan.com/ 2010-08-27T17:38:15-05:00 http://support.crashplan.com/ http://support.crashplan.com/lib/images/favicon.ico text/html 2010-06-11T00:21:54-05:00 http://support.crashplan.com/doku.php/faq/backup?rev=1276233714&do=diff Back to FAQ main Can CrashPlan back up when my computer is asleep? No. CrashPlan can't back up when the source or destination computer is asleep or off. Backup will resume after the computer wakes up or is powered on. Why am I getting an alert email even though I am successfully backing up to a destination? If a computer has not connected to our servers to report progress, you'll receive an alert, even if you are successfully backing up to local folders or destinations. text/html 2010-07-13T11:11:13-05:00 http://support.crashplan.com/doku.php/faq/cpc?rev=1279037473&do=diff Back to FAQ main How do I continue backing up to CrashPlan Central after my trial? To continue backing up to CrashPlan Central when your 30-day trial ends, purchase a CrashPlan Central subscription from our store. Make sure you use your CrashPlan account email address when you purchase. text/html 2009-10-12T10:47:10-05:00 http://support.crashplan.com/doku.php/faq/general?rev=1255362430&do=diff Back to FAQ main What's with the green and blue color schemes? We use green for all materials related to the consumer product (CrashPlan and CrashPlan+) and blue for all materials related to the business product, CrashPlan PRO. When do I get alerted if CrashPlan can't back up? CrashPlan will email you when the alert and warning times have passed. This will only happen if none of your destinations have full backups. For example, if you have 2 destinations, and one has not been able to conne… text/html 2009-11-13T13:26:38-05:00 http://support.crashplan.com/doku.php/faq/installation?rev=1258140398&do=diff Back to FAQ main Can I move or rename CrashPlan.app on Mac? No. The CrashPlan application must be named CrashPlan.app and must reside in Applications. How do I Uninstall CrashPlan? * Mac OSX: Open the installer.dmg file and run the uninstaller. * Windows: Use Add/remove programs. * Linux: Run the uninstaller shell script that comes in the installer package. text/html 2010-01-25T10:21:52-05:00 http://support.crashplan.com/doku.php/faq/license?rev=1264436512&do=diff Back to FAQ main What's the difference between CrashPlan and CrashPlan+? CrashPlan backs up once a day (hourly to CrashPlan Central) and uses 128-bit encryption. Because it is free (ad-supported) it can be used only for personal, non-business use. text/html 2010-01-20T10:28:56-05:00 http://support.crashplan.com/doku.php/faq/network?rev=1264004936&do=diff Back to FAQ main Do I need to make firewall changes to use CrashPlan? CrashPlan does it's best to try and connect to other computers without much configuration on your part, but sometimes you might need to adjust your firewall settings, especially after a CrashPlan upgrade or an operating system update. text/html 2009-08-14T16:20:39-05:00 http://support.crashplan.com/doku.php/faq/restore?rev=1250284839&do=diff Back to FAQ main What computers can I restore files from? You can restore your files from a few different places: * From an instance of CrashPlan running on the original source computer * From an instance of CrashPlan running on any computer in your account * From www.crashplan.com to any computer * From a destination owned by your friend using Guest Restore text/html 2009-04-20T13:25:16-05:00 http://support.crashplan.com/doku.php/faq/security?rev=1240251916&do=diff Back to FAQ main What type of encryption does CrashPlan/CrashPlan+ use? CrashPlan (the free version) uses 128-bit Blowfish to encrypt your files. CrashPlan+ uses 448-bit Blowfish encryption, which is much stronger than the 128-bit encryption that online banking and most businesses use. text/html 2009-08-14T16:30:02-05:00 http://support.crashplan.com/doku.php/faq/support?rev=1250285402&do=diff Back to FAQ main What information should I give Support when I have an issue? When contacting CrashPlan Support, please include the following information to help us resolve your issue as quickly as possible: * Email address under which the computer is registered * Relevant computer name(s) * Description of the problem * System platform * Screenshot