FAQs: Android

FAQs: iPad, iPhone, iPod Touch

FAQs: Windows Phone 7

Yes. You can get more info online at http://www.crashplan.com and http://support.crashplan.com

You use your CrashPlan+ account email address and password to sign in to the app.

Yes. Tap a device that uses enhanced security, and enter your private password or private data key on the following screen. We also support the passphrase option for private data key.

If you click the Stay signed in option, the app remembers your private password or private data key, so that you don't have enter it each time you want to access your backup. To clear your sign-in info, simply sign out of the app.

When you choose Stay signed in, you remain signed into the app until you decide to sign out. When you enable this option, you do not have to re-enter your user name and password the next time you launch the app. To clear your sign-in info, simply sign out and uncheck Stay signed in.

You can sign out at any time by pressing the MENU button and choosing Sign Out.

You can only download files backed up to CrashPlan Central.

Verify that the CrashPlan+ software on your computer is running and has recently backed up your files to CrashPlan Central.

You can download files from your account that are backed up to CrashPlan’s online destination (CrashPlan Central).

Tap a device to view a list of files that you can download. Tap a file to start downloading it to your device. A progress indicator next to the file name shows download progress. After the download is complete, tap on the file again to view it.

You can download files that are as large as 500MB.

You can long-press a file, then choose Get Details to see the file size.

After you've started downloading one file, tap another file to add it to your download queue. Files download in the order in which you added them to the queue.

You can view downloaded files on the Downloaded Files screen.

You can download any type of file, but you must have an app installed that supports the file type in order to view the downloaded file. For example, you can view images with the Gallery app. On larger tablets, you'll be able to preview images, videos, and text files in the Media Preview window.

From the Action Bar, you can share, delete and open files in other apps installed on your device.

On the Downloaded Files screen, a progress indicator identifies the files you've selected for download.

Tap on the file you want to stop downloading. The progress indicator disappears.

On the Home screen, an Update button indicates how many files have newer versions available. Tap this button to add all the updated files to the download queue. To update an individual file, go to the Downloaded Files screen and tap the Update button next to the file name. To add all of the updated files to the download queue, press the MENU button and choose Update All.

You can edit your downloaded files if you have an app on your device that supports editing the file type you’ve downloaded. Long-press the file you’d like to edit and choose Save for Editing from the list. This places a copy of the file in your SD card’s Downloads folder. The CrashPlan PRO app does not track changes to this copy.

On the Downloaded Files screen, long-press the file you'd like to delete and choose Delete File. To delete all of your downloaded files, press the MENU button and choose Delete All. This option will delete all files in the CrashPlan folder.

No. It only removes it from your device.

Long-press on the file you'd like to share and choose Share. From the list of compatible apps, select the app you’d like to use to share the file.

All of the files you have downloaded will remain in a CrashPlan folder on your SD card. You can delete this folder if you wish.

On the Home screen, your current backup status is listed for each computer on your account. It shows last backup time, percent complete and last backup.

No. The CrashPlan mobile app is for accessing files you’ve backed up to CrashPlan Central. It does not back up files stored on your mobile device.

No. The app does not allow you to remotely administer your CrashPlan software.

The CrashPlan+ mobile app is currently available in English worldwide.

Email support is available by sending a message from your CrashPlan+ account address to support@crashplan.com. We also offer support via live chat and online forums. Links are available at http://support.crashplan.com.

We are Code 42 Software. We make software that protects the world's data. Learn more at http://www.code42.com/about.html

Yes. You can download the software from the CrashPlan website.

You use your CrashPlan+ account email address and password to sign in to the app.

Yes. Tap a device that uses enhanced security, and enter your private password or private data key on the following screen. We also support the passphrase option for private data key.

If you click the Stay signed in option, the app remembers your private password or private data key, so that you don’t have enter it each time you want to access your backup. To clear your sign-in info, simply sign out of the app.

When you choose Stay signed in, you remain signed into the app until you decide to sign out. When you enable this option, you do not have to re-enter your user name and password the next time you launch the app. To clear your sign-in info, simply sign out and uncheck Stay signed in.

On the Home screen, tap the Gear icon and choose Sign Out.

You can download files from your account that are backed up to CrashPlan+’s online destination (CrashPlan Central).

You can only download files backed up to CrashPlan Central.

Verify that the CrashPlan+ software on your computer is running and has recently backed up your files to CrashPlan Central.

Tap a device to view a list of files that you can download. Tap a file to start downloading it to your device. A progress indicator next to the file name shows download progress. After the download is complete, tap on the file again to view it.

You can download files that are as large as 500MB.

When you tap-and-hold on a file, the file size is displayed.

After you've started downloading one file, tap on another file to add it to your download queue. Files download in the order in which you added them to the queue.

You can view downloaded files on the Downloaded Files screen.

You can view many common document types, view images, listen to music and watch videos.

On the Downloaded Files screen, a progress indicator identifies the files you've selected for downloading.

Tap on the file you want to stop downloading. The progress indicator disappears.

If there is a newer version of a file on CrashPlan Central, there is a badge on the app icon. Also, on the Home screen, there is an Update button that indicates how many files have newer versions available. Tap this button to add all the updated files to the download queue. To update an individual file, go to the Downloaded Files screen, and tap the Update button next to the file name.

You can edit your downloaded files if you have an app on your device that supports editing the file type you’ve downloaded. While previewing a file, tap the Open icon in the menu bar and choose Open In… Then select the app you'd like to use to edit the file. This creates a copy of the file in that app. The CrashPlan mobile app does not track changes to this copy.

On the Downloaded Files screen, tap the Edit icon in the menu bar, select the files you'd like to delete, then tap the Delete files button. You can also delete all of your downloaded files on this screen. Alternatively, you can swipe to delete individual files, on the Downloaded Files screen.

No. It only removes it from your device.

While previewing a file, you can tap the Open icon in the menu bar to send the file as an email attachment (if an email account is present). Also, images can be saved to the Photos app.

All of the files you have downloaded are removed from from your device. If you've opened the file in another app, that copy is not removed.

On the Home screen, your current backup status is listed for each computer on your account. It shows last backup time, percent complete and last backup.

No. The CrashPlan mobile app is for accessing files you’ve backed up to CrashPlan Central. It does not back up files stored on your mobile device.

No. The app does not allow you to remotely administer your CrashPlan software.

The CrashPlan+ mobile app is currently available in English worldwide.

Email support is available by sending a message from your CrashPlan+ account address to support@crashplan.com. We also offer support via live chat and online forums on our website.

We are Code 42 Software. We make software that protects the world's data.

Yes. You can download the software from the CrashPlan website.

You use your CrashPlan+ account email address and password to sign in to the app.

Yes. Tap a device that uses enhanced security, and enter your private password or private data key on the following screen. We also support the passphrase option for private data key.

If you click the Stay signed in option, the app remembers your private password or private data key, so that you don’t have enter it each time you want to access your backup. To clear your sign-in info, simply sign out of the app.

When you choose Stay signed in, you remain signed into the app until you decide to sign out. When you enable this option, you do not have to re-enter your user name and password the next time you launch the app. To clear your sign-in info, simply sign out and uncheck Stay signed in.

Tap the Sign out icon in the application bar.

You can download files from your account that are backed up to CrashPlan+’s online destination (CrashPlan Central).

You can only download files backed up to CrashPlan Central.

Verify that the CrashPlan+ software on your computer is running and has recently backed up your files to CrashPlan Central.

Tap on a device to view a list of files that you can download. Tap a file to start downloading it to your device. A progress indicator under the file name shows download progress. After the download is complete, tap on the file again to view it.

You can download files that are as large as 500MB.

When you tap-and-hold on a file, the file size is displayed.

After you've started downloading one file, tap on another file to add it to your download queue. Files download in the order in which you added them to the queue.

You can view downloaded files on the Downloads screen.

You can view text-based files, view images, listen to music and watch videos.

On the Downloads screen, a progress indicator identifies the files you've selected for downloading.

Tap on the file you want to stop downloading. The progress indicator disappears.

If there is a newer version of a file on CrashPlan Central, there is a badge on the app tile. Also, on the Downloads screen, there is an Update All button that indicates how many files have newer versions available. Tap this button to add all the updated files to the download queue. To update an individual file, tap the Update button next to the file name.

At this time, you can only view the supported file types. However, you can save images to the Pictures app.

While previewing an image, you tap the Save to Pictures icon in the application bar. This saves a copy of the image in the Pictures app.

On the Downloads screen, tap and hold on the file you would like to delete and select Delete from the menu. Select Delete All, from the application bar, to delete all of your downloaded files.

No. It only removes it from your device.

Not at this time.

All of the files you have downloaded are removed from from your device. If you've saved an image to the Pictures app, that copy is not removed.

On the Devices screen, your current backup status is listed for each computer on your account. It shows last backup time, percent complete and last backup.

No. The CrashPlan mobile app is for accessing files you’ve backed up to CrashPlan Central. It does not back up files stored on your mobile device.

No. The app does not allow you to remotely administer your CrashPlan software.

The CrashPlan+ mobile app is currently available in English worldwide.

Email support is available by sending a message from your CrashPlan+ account address to support@crashplan.com. We also offer support via live chat and online forums on our website.

We are Code 42 Software. We make software that protects the world's data.