The FAQ items answer the questions the Support team gets most often. If the question can be answered in a few sentences or with a few steps, you'll find the answers here. For some items, you'll find links to more comprehensive, detailed articles listed in the Step-by-Step section.

• What's with the green and blue color scheme?
• When do I get alerted if CrashPlan can't back up?
• What does the Compact button do?
• How do I configure CrashPlan for the best data protection?
• I use BootCamp. Can I back up both my Mac and Windows partitions?
• How do I remove my friend's data from my computer?
• I'm backing up data on an external drive. What happens to my backup data when it's not connected?
• Why is my floppy disk drive light blinking?
• Does CrashPlan support Microsoft Hyper-V?

• Can I move or rename CrashPlan.app on Mac?
• How do I completely remove CrashPlan from my computer?
• Will CrashPlan run on FreeBSD?

• What's the difference between CrashPlan and CrashPlan+?
• What's the difference between a CrashPlan+ license and a CrashPlan Central subscription?
• How is CrashPlan+ licensed?
• I paid for the old CrashPlan license. What does free mean to me?
• I have a CrashPlan license. Do I get maintenance updates?
• I have a CrashPlan license. How do I get feature upgrades?
• Can a computer with a CrashPlan license back up to a computer with a CrashPlan+ license?
• What's the difference between CrashPlan and CrashPlan PRO?
• Can I use CrashPlan or CrashPlan+ client with a PRO Server?
• Where are the family pack licenses?
• Is there an upgrade path from the free version of CrashPlan to CrashPlan+?
• Is there an upgrade path from the free version of CrashPlan / CrashPlan+ to CrashPlan PRO?
• Can I transfer My CrashPlan+ license to another computer?
• I have multiple computers. Should I install CrashPlan under the same account or different accounts?
• Can I change which account a computer is registered to?
• How can I purchase a CrashPlan license as a gift?
• What do the green dots mean when I'm logged into my account at www.crashplan.com?

• How do I continue backing up to CrashPlan Central after my trial?
• Do I need a CrashPlan+ license to use CrashPlan Central?
• What's the difference between a CrashPlan+ license and a CrashPlan Central subscription?
• Can I use the same CrashPlan Central subscription for multiple computers?
• Will I be notified when my subscription approaches its expiration date?
• Will my yearly subscription automatically be renewed?
• Why can't I purchase more than one CrashPlan Central subscription or bundle at a time?
• How do I cancel my CrashPlan Central subscription?
• How do I switch to a different CrashPlan Central subscription?
• Why does CrashPlan tell me my CrashPlan Central trial has / will expire? I purchased a CrashPlan Central license.
• Does CrashPlan back up our archives to an offsite location?
• Can I seed a backup to CrashPlan Central?
• I back up to CrashPlan Central. Can I have my data shipped to me on an external hard drive?

• Do I need to make firewall changes to use CrashPlan?
• Do I have to connect to your servers to use CrashPlan?
• What does "Destination unavailable" in the History mean?
• My firewall is telling me CrashPlan is trying to connect on odd ports. Why is that?
• How does CrashPlan detect it's on a LAN?
• Why does my transfer speed exceed my maximum network speed?
• How does CrashPlan perform on high latency networks like satellite or cellular?

• Why am I getting an alert email even though I am successfully backing up to a destination?
• Can CrashPlan back up when my computer is asleep?
• Can my computer be a destination for multiple friends or computers?
• At what time does CrashPlan back up?
• Can I set up CrashPlan so that it does NOT back up automatically?
• How much space does de-duplication and compression save?
• Why does it look like my whole file is backed up repeatedly?
• How does file versioning work?
• Why are there extra versions stored on the destination?
• What is the file verification scan for?
• Why does my transfer speed vary?
• How can I increase backup speed?
• Can I limit how much disk space a friend can use?
• Will CrashPlan completely fill a destination drive?
• Can my backup archive on the destination be split across multiple drives?
• Can I back up my x,y, or z type database?
• Can I back up using FTP?
• Where can I view details about backup status?
• Can I back up open files?
• Can CrashPlan back up my database?
• What is the difference between backup software and archive software?
• How long are deleted files retained?
• How does CrashPlan prioritize backup to multiple destinations?
• How is backup data stored?
• Can I back up my CrashPlan archives with CrashPlan?
• Can CrashPlan back up to a server using the WebDAV protocol?
• Why is the play button to start backup sometimes disabled?
• Can I back up Entourage? (Mac)
• Do you support package files? (Mac)
• How do I back up an Aperture library? (Mac)
• Can I back up a Windows mapped drive? (Windows)
• Can I back up NTFS encrypted folders? (Windows)
• Why aren't open files being backed up? (Windows)

• What computers can I restore files from?
• Can I do a full system backup / restore with CrashPlan?
• Can I still restore my files from my friend if CrashPlan is only set to run between certain times?
• Can I restore my data from your website?
• Can I close CrashPlan while a restore is in progress?
• Can my friend restore my data?
• Can I restore without an Internet connection?
• How long does it take before the restore download begins?
• How do I scroll within the Web Restore file list on my iPhone?
• What files are restored first?
• How can I restore from old archives using a new CrashPlan installation?

• What type of encryption does CrashPlan use?
• What happens with encryption when I upgrade from Crashplan to Crashplan+?
• What's the difference between an account password and a data password?
• If I change my data password, what happens to the data already encrypted with the original password?
• What can I do if I forget my private data password?
• Do CrashPlan's servers create/maintain/save my encryption key for me?
• Where is the encryption key stored?
• Where does CrashPlan retrieve the data encryption key for decrypting the backup if I have reinstalled my OS or formatted my hard drive?
• Does this encryption key maintain its value even if I change my account password?
• If CrashPlan's servers maintain this encryption key, is it sent over SSL?
• Do I need to enter my private data password on all my computers?
• How do I use CrashPlan and FileVault together? (Mac)
• Is CrashPlan HIPAA compliant?

• What information should I give support when I have an issue?
• How do I compress my log files?
• How do I update my software?
• Why was my comment removed?
• Does CrashPlan have user forums?

• Backup Occurs Only Once Per Day
• Connnecting Between Computers
• Connecting to CrashPlan Central
• Destination Unavailable
• Unable to Back Up
• Unable to Back Up X Files (Next Attempt Within Y Minutes)
• Unable to Connect to Local Backup Engine

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